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                    Interpreting services

                    Two people talking and laughing
                    In City of Melbourne, 46 per cent of residents speak a language other than English at home. We understand you may want to communicate with us in the language you are most comfortable with.

                    Our Multilingual Information phone service provides access to interpreters who speak different languages.

                    ​​​​There are 11 telephone numbers available:

                    • 10 numbers that can provide information in a specific language or access to an interpreter.
                    • One number to call if the language you want is not listed.

                    See below for details of specific languages​

                    The service is available between 9am and 5pm, Monday to Friday. Callers outside of these hours can leave a message that will be returned the morning of the next working day.

                    Callers have the option of being transferred directly to an interpreter or listening to recorded information about:

                    • rates and valuations
                    • aged and disability services
                    • waste
                    • parking and fines
                    • family and children's services.

                    Victorian Interpreter Card and Interpreter Symbol​

                    ​​​​​​​​Interpreter symbol

                    The Victorian Interpreter Card and Interpreter Symbol are used to help residents with low English proficiency to access language services and help council staff identify the need for language assistance and booking interpreters. 

                    When you see the National Interpreter Symbol it means that language assistance is available. 

                    Show your interpreter card to our customer service staff to request language assistance. 

                    To download and print the Victorian Interpreter Card visit the ​Victorian Government website.

                    ​​

                    عربي (Arabic)

                    لدى مجلس مدينة ملبورن خدمة ترجمة هاتفية تدعى خطوط المعلومات المتعددة لغويا (Multilingual Information Lines). بمقدور المستخدمين الاتصال مباشرة بمترجم فوري أو الاستماع إلى المعلومات المسجلة حول:

                    • الضرائب والتقييمات

                    • خدمات للمسنين والمعاقين

                    • نفايات المجلس البلدي

                    • غرامات صف السيارات

                    • خدمات للأسر والأطفال.

                    للاتصال بخطوط المعلومات المتعددة لغويا اتصل على الرقم: 03 9280 0720

                    廣東話 (Cantonese)

                    墨爾本市有一項名為Multilingual Information lines的電話翻譯服務。

                    致電者可選擇直接轉給傳譯員,也可以選擇收聽以下方面的錄音信息:

                    • 地方稅和估價
                    • 老年和助殘服務
                    • 廢物
                    • 停車和罰款
                    • 家庭和兒童服務。

                    Multilingual Information lines電話:9280 0717 (廣東話);9280 0721(普通話)。

                    Ελληνικά (Greek)

                    Ο Δήμος Μελβούρνης έχει μια μεταφραστική τηλεφωνική υπηρεσία που λέγεται Multilingual Information lines(Γλωσσική Διασύνδεση).

                    Τα άτομα που τηλεφωνούν έχουν την επιλογή είτε να συνδεθούν απευθείας με διερμηνέα ή να ακούσουν μαγνητοφωνημένες πληροφορίες για:

                    • δημοτικά τέλη και εκτιμήσεις αξίας ακινήτων
                    • υπηρεσίες ηλικιωμένων και αναπηρίας
                    • απόβλητα
                    • στάθμευση και πρόστιμα
                    • υπηρεσίες για οικογένειες και παιδιά.

                    Για να καλέσετε την υπηρεσία Multilingual Information lines τηλεφωνήστε στον αριθμό: 03 9280 0718.

                    हिंदी (Hindi)

                    मेलबर्न शहर में टेलीफ़ोन अनुवाद सेवा है जिसे बहुभाषी सूचना(मल्टीलिंग्युल इन्फ़ॉरमेशन)लाइन्स कहा जाता है।

                    उपयोगकर्ता सीधे एक दुभाषिए के साथ जुड़ने या रिकॉर्ड की हुई निम्न जानकारी को सुनने की क्षमता रखते हैं:

                    • कर और आकलन
                    • बुजुर्गों और विकलांगों के लिए सेवाएं
                    • नगर निगम का कचरा
                    • पार्किंग जुर्माने
                    • परिवार और बच्चों के लिए सेवाएं

                    बहुभाषी सूचना लाइन्स को फ़ोन करने के लिए 03 9280 0726 पर फ़ोन करें।

                    Bahasa Indonesia (Indonesian)

                    City of Melbourne mempunyai pelayanan penerjemahan yang dikenal sebagai Multilingual Information lines.

                    Orang yang menelepon mempunyai pilihan disambungkan langsung kepada juru bahasa atau mendengar maklumat rekaman mengenai:

                    • biaya dan penilaian
                    • pelayanan lansia dan penyandang cacat
                    • pembuangan sampah
                    • parkir dan denda
                    • pelayanan keluarga dan anak-anak.

                    Untuk menghubungi Multilingual Information lines silakan telepon: 03 9280 0719.

                    Italiano (Italian)

                    La City of Melbourne ha un servizio di traduzione telefonico chiamato Multilingual Information lines.

                    Gli utenti hanno la possibilità di essere collegati direttamente con un interprete o di ascoltare informazioni registrate su:

                    • imposte e valutazioni
                    • servizi per gli anziani e i disabili
                    • rifiuti urbani
                    • parcheggio e multe
                    • servizi per la famiglia e per l’infanzia.

                    Per chiamare Multilingual Information lines telefonare al numero: 03 9280 0720.

                    한국어 (Korean)

                    멜번 시티는 다중언어 정보 라인 (Multilingual Information Lines)이라고 하는 전화 통역 서비스가 있습니다.

                    사용자는 통역사와 직접 연결되거나 아래에 대한 녹음 정보를 들을 수 있습니다.

                    • 세금 및 평가
                    • 노인 및 장애자를 위한 서비스
                    • 지방자치 폐기물 서비스
                    • 주차 벌금
                    • 가족 및 아동을 위한 서비스.

                    다중언어 정보라인 전화 번호: 03 9280 0726.

                    普通话 (Mandarin – Simplified Chinese)

                    墨尔本市政府设有电话传译服务,名称是Multilingual Information lines (语言连接)。

                    你拨打这个电话可选择直接转到传译员,或听取下列录音信息:

                    • 市政税和房地产估价
                    • 高龄和残障服务
                    • 垃圾
                    • 停车和罚款
                    • 家庭和儿童服务。

                    Multilingual Information lines普通话服务电话:03 9280 0721

                    Soomaali (Somali)

                    Degmada Melbourne waxay leedahay adeega tarjumida ee telefoonka oo loo yaqaan Multilingual Information lines.

                    Dadka soo wacayaa waxay kala dooran karaan ama in toos loogu wareejiyo mutarjum ama ay dhegaystaan macluumaadka duuban:

                    • Cashuurta iyo qiimaynta
                    • Adeega dadka iinta leh iyo kuwa waaweyn
                    • qashinka
                    • gaari dhigashada iyo ganaaxa
                    • Adeegyada carruurta iyo qoyska.

                    Si aad ula hadasho Multilingual Information lines wac: 03 9280 0722

                    Español (Spanish)

                    La Ciudad de Melbourne cuenta con un servicio de traducción telefónica denominado Multilingual Information lines.

                    Quienes llaman tienen la opción de comunicarse directamente con un intérprete o de escuchar información grabada sobre:

                    • impuestos o contribuciones municipales y valuaciones
                    • servicios para la tercera edad y los discapacitados
                    • residuos o desechos
                    • estacionamiento y multas
                    • servicios para la familia y los niños.

                    Para hablar con Multilingual Information lines llame al: 03 9280 0723.

                    Türkçe (Turkish)

                    Melbourne Anakent Belediyesi (City of Melbourne) Multilingual Information lines adlı telefonla tercümanlık servisine sahiptir.

                    Belediyeyi arayanların, doğrudan bir tercümana bağlanma ya da bant kaydı bilgileri dinleme seçenekleri vardır:

                    • Emlak vergileri ve değerlendirmeler
                    • Yaşlılık ve özürlülük servisleri
                    • Atık servisleri
                    • Park etme ve park cezaları
                    • Aile ve çocuk servisleri.

                    Multilingual Information lines için aranacak telefon numarası: 03 9280 0724.

                    Việt Ngữ (Vietnamese)

                    Thành phố Melbourne đã có dịch vụ thông dịch qua điện thoại gọi là Multilingual Information lines.

                    Người gọi có thể chọn để được chuyển thẳng đến thông dịch viên hoặc nghe thông tin thâu âm về:

                    • lệ phí nóc gia và định giá bất động sản
                    • dịch vụ dành cho người cao niên và người khuyết tật
                    • phế liệu
                    • đậu xe và giấy phạt
                    • dịch vụ dành cho gia đình và thiếu nhi.

                    Muốn điện thoại cho Multilingual Information lines, xin gọi số: 03 9280 0725.

                    Amharic

                    For information in Amharic, phone 03 9280 0716.

                    Other languages

                    For all other languages, call 03 9280 0726.​
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