Report maintenance issues
You can also report issues related to street repairs or maintenance. City of Melbourne is responsible for:
- repairing potholes, cracks or uneven surfaces on roads, bike paths and footpaths
- responding to flooded roads if public drains are blocked
- keeping street furniture such as park benches, bollards and drinking fountains in good repair
- servicing street lighting in certain areas
- maintaining parking infrastructure including meters, line markings, signage and bike parking hoops.
If there is any danger to the public or public space relating to a cleaning issue, please call us immediately on 03 9658 9658.
Report a maintenance issue
Keeping your neighbourhood clean
Residential streets are cleaned every week and those in the central city area are cleaned every day. High usage areas are cleaned many times a day.
We will remove or clean up:
- litter and rubbish
- rubble, dirt and silt
- oil or hazardous spills
- animal droppings, dead animals and dog waste
- weeds, leaves, small tree branches and pollen
- bodily wastes including faeces, blood and vomit
- illegally dumped commercial or domestic waste, including cigarette butts, milk crates, mattresses and hard waste.
Melbourne Clean Team
The Melbourne Clean Team keeps our city sparkling clean.
The team is out and about in bright uniforms working seven days a week monitoring dedicated precincts across the CBD, North Melbourne and Carlton. Each precinct is patrolled by one Melbourne Clean Team cleaner between the hours of 7am and 7pm during daylight savings and the hours of 7am and 3pm for the remainder of the year.
Armed with litter pickers and cleaning materials, the team focuses on the more detailed aspects of city cleaning including removing litter, collecting tree debris, spraying and wiping street furniture, deodorising and reporting any occupational health and safety issues.
Rapid Response Clean Team
Our Rapid Response Clean Team patrols the CBD in bright blue uniforms seven days a week. The team responds in real time to requests for street cleaning and graffiti removal.
It’s easy to make a report. Use the report buttons at the top of the page and the team will respond as a priority in Rapid Response Clean Team vehicles.
Hazardous spills and emergencies
Chemical spills are dangerous to public safety and an environmental hazard and should be reported to:
- Emergency services on 000Opens in new tab
- City of Melbourne Security Control Room (24 hours a day, 7 days per week) on 03 9658 9774 or 03 9658 9477.
Spills that are potentially life threatening or hazardous are managed under our Emergency Management Plan. To report a major spill, contact:
- Emergency services on 000Opens in new tab
- City of Melbourne Security Control Room (24 hours a day, 7 days per week) on 03 9658 9774 or 03 9658 9477.
Report other issues