Finding tech support
City of Melbourne's Healthy Ageing team coordinates programs to improve the digital skills of people aged 55 and older.
The following three digital programs are facilitated by
Lively Tech Helpers and provide one-on-one or group workshops which offer help navigating mobile phones, tablet devices and computers. For referrals, partnership opportunities, eligibility and more information contact
healthyageing@melbourne.vic.gov.au or phone 9658 9190.
- Tech Help for Older People Pop-up
Drop-in sessions hosted at public housing estates in Kensington, North Melbourne and Carlton. July 2023 - June 2024.
- Home Tech Support Program
Four 2-hour in-home sessions are available for City of Melbourne residents. Program intake is open throughout the year.
- Connect Cafe
Bookable weekly sessions alternate between tech topic workshops and one-on-one support, delivered in South Yarra, North Melbourne and Kensington. June to November 2023 at City of Melbourne Neighbourhood Centres.
Additional tech help and support
Buying a tablet, mobile, laptop or computer
Are you thinking about buying a laptop, tablet or mobile phone but not sure where to start? The Australian Government website, Be Connected, offers a beginners overview of different types of technology and how to use them. Find out more at Be Connected.
Refurbished computers, laptops and mobiles
A refurbished device can be an affordable and sustainable option if you are looking to purchase a computer, tablet or mobile phone. There are several not-for-profits in Australia that offer devices at competitive prices.
Work Ventures is one not-for-profit and social enterprise that offers low-cost refurbished laptops and desktop computers for purchase. The purchase price includes anti-virus software, Microsoft Office and 6-months of free tech support, so you can reach out for help if you need it. They also offer interest-free instalment payments for pension or concession card holders. Free call 1800 112 205 for more information.
Computer Bank is a local not-for-profit organisation located in North Melbourne that offers affordable, refurbished computers for concession card holders, students, pensioners and community groups.
Connecting to the internet
Choosing an internet plan and setting up home Wi-Fi can be a confusing and stressful process – but it doesn't have to be. The Be Connected website, run by the Australian government, offers advice on everything you need to know about data: what it is, the difference between home internet and mobile data, how to switch to wi-fi on your mobile, plus tips to help you save money when at home or away. Information sheets are also available for download in a range of languages. Find out more at all about data.
Staying safe online
The internet offers a world of opportunities when it comes to staying connected, organising our daily lives and accessing information. However, it's important to be aware of the all the benefits and risks that come with it. The Australian government offers its
top tips for staying safe online, on its BeConnected website. Learn how pay safely online, create secure password and avoid scams and tricks with their simple short courses and print outs.