Please note:
- You will need your fine issue number and the vehicle registration to view your fine.
- Lost your fine or need a list of your fines? Call us on 9658 9658 with the vehicle registration.
- Fines are available to search 24 hours after being issued.
- You can only view fines issued in the last 12 months. Contact us about an older fine.
Look for the 9-digit number next to ‘Issue No:’ at the top of your fine.
Look for the 9-digit number under ‘Infringement Notice Reference Number’ to the right of the postal address.
There are several reasons why your fine may not come up in the search:
- If the fine was issued in the last 24 hours, it may not be available on our system yet. Please wait for one to two days and try again.
- Check that you have typed the issue number and vehicle registration exactly as shown on your fine.
- Some fines need to be reissued. If your fine has been reissued, you will need to search for the original issue number and vehicle registration, as shown on the original fine.
- If your fine is more than 12 months old, it will not be available to view online. Contact us about an older fine.
Parking officers don’t always take photos.
If you can see the fine details (such as time, date, location) but no photos, the officer probably did not take photos at the time.
The law does not require officers to take photos. A fine is still valid if there are no photos or if the photos are of poor quality (for example, if the photos are blurry or taken at night).
Officers make thorough checks before they issue a fine. These include checking for a correctly displayed parking ticket or permit, checking the parking signs, and checking payment details (at a relevant parking meter, ticket machine or pay-by-phone system). These checks are made separately to any photos being taken.
Photos are often taken to record the parking offence and help with any review or prosecution of a fine.
If you believe we have fined the wrong person, request a review of the fine and we will investigate it for you.
The fine is still valid if these details have any errors (such as ‘maroon’ instead of ‘red’).
The law does not require parking officers to record these details.
The offence time is when the parking offence was deemed to have occurred. This is when the officer has checked the vehicle and observed the parking offence.
The issue time is when the officer finished inputting all the relevant information into their hand-held device and issued the fine.
If there is a parking sensor in the road, the offence time may be recorded by the sensor long before the officer attends to check the vehicle and issue the fine.
Parking fines are issued to the registered owner of the vehicle.
If someone else was driving your vehicle when the fine was issued, you can nominate the driver who should be liable for the fine.
If you believe there are grounds to contest your fine, you can request a review of the fine.
Viewing of the photos is restricted. You must have the correct issue number and vehicle registration correct to view a fine.
The photos show things like your vehicle registration and the nearby parking sign. These things are visible to anyone who passes your car in the street.
Other enforcement agencies around Australia also make their infringement-related` photographs available online.
Our privacy statement (see below) explains why we take photos and how we keep them secure.
Why we take photos and how we keep them secure
As an enforcement agency, the City of Melbourne may collect photographs of vehicles that have received a parking fine for breaching the Victorian Road Rules. This is done to document the offence and help with the later review or prosecution of a fine. While our officers take all reasonable steps to ensure that faces are not captured in photographs, this is not always possible in a busy city.
All information and photographs recorded on enforcement officers’ hand-held devices are transferred to a secure environment at the end of their shift, wiping all information off the device. These photographs, collected by Council for the purposes of law enforcement, are typically only accessible to staff who play a role in answering customer or council queries, conducting internal reviews, prosecuting matters at court, administering the infringement lifecycle or auditing officers’ collection of evidence. We have decided to extend this access to vehicle owners (or their authorised representative) to help them decide what action to take to resolve their fine. The photographs will not be made available outside of these processes unless required or authorised by law.
