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Homelessness support services

If you are sleeping rough, experiencing homelessness or at risk of becoming homeless, there are a range of support services that you can access.

Three people wearing fluorescent jackets that read "Street Teams" and bear the Salvation Army and City of Melbourne logos stand on the corner of Elizabeth Street and Flinders Street in the Melbourne CBD. They are facing away from the camera.
Two people walk side by side, facing away from the camera, down a graffiti-covered alleyway in Melbourne.

Are you concerned about someone?

Do you have concerns about the welfare of someone who is experiencing homelessness?

If a person is an immediate risk to themselves or others, or appears to be under 18, contact the police on 000.

Let us know of any welfare concerns, or if you see any accumulated items in public spaces, using our fast and easy online reporting system. Our Daily Support Team promptly follows up all reports and is trained to offer assistance and services for people in need.

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Homelessness support services

Emergency relief and health services

Salvation Army

69 Bourke Street, Melbourne, Ph: 03 9653 3299

The Living Room

7-9 Hosier Lane, Melbourne, Ph: 03 9945 2100 or free call 1800 440 188

cohealth

53 Victoria Street, Melbourne, Ph: 03 9448 5536

Homelessness support services

Housing assistance

Frontyard Youth Services

19 King Street, Melbourne, Ph: 03 9977 0077

Launch Housing

68 Oxford Street, Collingwood (9am to 5pm), Ph: 03 9288 9611

Safe Steps

24/7 support, Ph: 1800 015 188

St Kilda Crisis Centre

9am to 11pm, Ph: 03 9536 777

Unison Homelessness Assistance Service

Ph: 03 9689 2777 (Monday to Friday, 9am to 5pm), or free call 1800 825 955 (outside business hours)

Want to stay connected on issues relating to homelessness? Join our mailing list.

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Two people walk side by side, facing away from the camera, down a graffiti-covered alleyway in Melbourne.

Helping out guide

The Helping Out guide provides a comprehensive list of free and low-cost services for people experiencing hardship and homelessness. 

Download the guide

Support agencies

Aboriginal Housing Victoria Anglicare Ask Izzy cohealth Council to Homeless Persons Department of Families, Fairness and Housing Department of Health HomeGround Real Estate InfoXchange Justice Connect Lord Mayor's Charitable Foundation Melbourne City Mission Salvation Army Melbourne Project 614 St Mary's House of Welcome Victoria's Mental Health Services VincentCare Victoria Youth Projects
Housing and homelessness support

our acknowledgement

  • Torres Strait Islander Flag
  • Aboriginal People Flag

The City of Melbourne respectfully acknowledges the Traditional Owners of the land we govern, the Wurundjeri Woi-wurrung and Bunurong / Boon Wurrung peoples of the Kulin and pays respect to their Elders past and present. 

 

We acknowledge and honour the unbroken spiritual, cultural and political connection they have maintained to this unique place for more than 2000 generations.

We accept the invitation in the Uluru Statement from the Heart and are committed to walking together to build a better future.