Getting around Melbourne

Travellers AidOpens in new tab can assist travellers with special requirements to travel independently so they can fully participate in their life activities. It has two central city locations at Southern Cross Station and Flinders Street Station.

Services are accessible, available to everyone and include disability support, companion services, mobility equipment hire and more.

City of Melbourne has worked with Vision Australia, VicRoads and Health Science Planning Consultants to install 80 tactile street signs at major city intersections.

The signs are designed to assist residents and visitors who are blind or have vision impairments to move around the city safely. Features of the signs include high contrast colours, braille labels indicating street names, and sign-plates attached to signposts at eye-level.

The tactile street signs can be found at every intersection in the central city area, from Flinders Street up to La Trobe Street, and from Spencer Street to Spring Street (with the exception of Little Bourke Street and Little Lonsdale Street). Tactile street signs have also been installed at the intersections of Gisborne and Albert streets and Gisborne Street and Victoria Parade in East Melbourne.

If you have limited mobility, getting around the streets of Melbourne can be made easier by hiring equipment such as scooters or walking sticks or, if you have children, prams.

You can hire mobility and access equipment from Travellers AidOpens in new tab at Flinders Street station or Southern Cross station. You can book online or by calling 03 9068 8187.

Changing Places

Changing Places are public toilets with full-sized change tables, ceiling hoists and peninsula toilets to meet the needs of people with severe and profound disabilities.

Changing Places enable many people with high support needs to enjoy day-to-day activities that many of us take for granted, such as going to work, school or university, playing in the park, or attending cultural, sporting, or social and family events.

There are 14 Changing Places facilities in central Melbourne:

1. Collins Place, Located on the eastern end of the ground floor in the corridor behind Alignment Studio, 25-55 Collins Street, Melbourne
2. Crown Melbourne, retail Metropol Precinct on Level 1, in the public amenities between the retail precinct and the food court, 8 Whiteman Street, Southbank
3. Federation Square, The Atrium, Swanston Street, Melbourne
4. Hamer Hall, Level 3 near South Lift Arts and Southbank Precincts, 100 St Kilda Road, Southbank
5. Melbourne Arena (formerly Hisense Arena), Facility beside the Information Desk, 2 Olympic Boulevard, Melbourne
6. Melbourne Cricket Ground, Gate 3, near National Sports Museum, Brunton Avenue, Richmond
7. Melbourne Zoo, Elliot Avenue, Parkville. Facility near Elliot Avenue Entrance. Open during Zoo operating hours
8. narrm ngarrgu Library and Family Services at 141 Therry Street Melbourne 
9. Rod Laver Arena, Level 2, Concourse between Doors 6 and 7, Batman Avenue, Melbourne
10. Royal Botanic Gardens, Royal Botanic Gardens Birdwood Ave, Melbourne, facility off Birdwood Avenue (opposite the Shrine), on the ground level just opposite the Visitor Centre and Caf
11. Royal Dental Hospital Melbourne, 720 Swanston Street, Carlton
12. RMIT University, Building 8, Level 4, 360 Swanston Street, Melbourne
13. RMIT University, Building 94, Level 3, 23-27 Cardigan Street, Carlton
14. RMIT University, Building 57, Level 2, 53 Lygon Street, Carlton

For more information, see Changing Places.

Accessible Adult Change with Hoist

Free accessible toilets that include an adult change table with hoist are available at:

• Melbourne Town Hall, 120 Swanston Street
• Community Hub at The Dock, level one, 912 Collins Street, Docklands
• Travellers Aid at Flinders Street and Southern Cross Stations 

Accessible public toilets

The National Public Toilet MapOpens in new tab an Australian Government project lists public toilets all around Australia.

You can locate accessible toilet facilities in the City of Melbourne by searching by location, or browsing the map to see facilities nearby.