There are 11 telephone numbers available:
- 10 numbers that can provide information in a specific language or access to an interpreter.
- One number to call if the language you want is not listed.
See below for
details of specific languages.
The service is available between 9am and 5pm, Monday to Friday. Callers outside of these hours can leave a message that will be returned the morning of the next working day.
Callers have the option of being transferred directly to an interpreter or listening to recorded information about:
- rates and valuations
- aged and disability services
- waste
- parking and fines
- family and children's services.
Victorian Interpreter Card and Interpreter Symbol
The Victorian Interpreter Card and Interpreter Symbol are used to help residents with low English proficiency to access language services and help council staff identify the need for language assistance and booking interpreters.
When you see the National Interpreter Symbol it means that language assistance is available.
Show your interpreter card to our customer service staff to request language assistance.
To download and print the Victorian Interpreter Card visit the Victorian Government website.