Manage stakeholders impacted by your works

Your communications should consider culturally and linguistically diverse communities and people with specific needs. 

This includes for verbal or written communication. You should: 

• use familiar, plain English words 
• avoid using jargon, acronyms or technical language
• use straightforward phrases, sentences and ideas 
• prioritise your information in order of importance 
• use symbols, diagrams or images as an aid 
• use translated information where possible. 

You must notify stakeholders in writing before you commence works or implement any traffic control measures if: 

• Your works will impact the access to or amenity of any property. 
• You propose closure of the roadway. 
• You plan to conduct out of hours work, even on private land. 

Impacts to amenity 

Examples of impacts to amenity include: 

• temporary closure of a length of the roadway or footpath 
• noise from plant and equipment 
• additional heavy vehicle movements 
• significant loss of on-road public parking 
• activities that reduce the visibility of a business. 

Impacts to access, including road and footpath closure 

If you need to close a road, you must notify emergency services (fire, police and ambulance). 

You must do this before starting works or implementing traffic control measures. 

If closing a road or footpath impacts access to any property, you must notify the occupiers and any affected stakeholder agencies. 

Work out of hours 

For out of hours works, you should distribute the notification to the occupiers of all properties within 50 m of any site boundary. 

You must consult with stakeholders before you apply for a permit for any works that: 

• need a CMP or CTIA
• will last four weeks or more 
• could severely disrupt access 

Disrupted access could be to or from a property, business or service. This is regardless of duration. 

You should consult stakeholders in person, particularly for impacted businesses. 

You must provide written advice detailing: 

• proposed works 
• traffic management measures 
• expected impacts 
• impacted locations 
• dates and duration
• hours of operation. 

When consulting stakeholders, you must: 

• Request feedback with a due date, allowing at least 14 days for public submissions. 
• Provide a contact name, telephone number or email address for enquiries.
• Provide a means for stakeholders to opt-in to future notifications and updates.
• Record the names and property addresses of all respondents, together with any objections or concerns (raised in person or by submission). 

CMP consultation

For works requiring a CMP, you must give regular updates to the occupiers of all properties within 50 m of any site boundary.

After you consult stakeholders

You must collate feedback and amend your plans. 

You should incorporate stakeholder requirements wherever possible. 

Your notification must include the dates, times and durations of any disruptions. These may be different for individual impacts, such as noise or traffic disruption.

It must include: 

• indication of the impacted area on a highlighted map 
• a description of the works and any key traffic management measures 
• the expected impact of the works and the local stakeholders who could be affected 

any property access considerations and alternative access arrangements. 

Contact details 

Your notification must include the following contact details: 

• the project supervisor’s name with an all-hours telephone number 
• the traffic management provider’s name with an all-hours telephone number 
• a means for opting into or out of future notifications and updates regarding the project. 

Notification letter

You can use our notification letter template (DOC 350 KB) to create your notification letter.

You must deliver your notification at least five days before works commence. 

This includes notifying occupiers of residential properties, business operators, including street traders, and local organisations. 

You must deliver your notification to stakeholder agencies at least 10 days before you implement traffic management measures. 

Where additional approvals for works or traffic management may be required you must notify all relevant emergency services and authorities as early as possible. 

You can use our distribution map stakeholder notification template (DOC 583 KB).Opens in new tab 

At the time you commence work or implement your traffic management measures, you must affix notices. 

They must be visible to the public outside the worksite and on each segment of road affected by traffic management. 

Your notice must list: 

• the project name 
• when bicycles and pedestrians will be impacted 
• when works will occur out of hours 
• the project supervisor’s name with an all-hours telephone number 
• the traffic manager’s name with an all-hours telephone number. 

You can use our works notice template (DOC 80 KB) to create your notice.