Are you contacting the right council?
View our boundary mapWe can only respond to enquiries and issues relating to the City of Melbourne municipal area. This includes the central city and Melbourne’s innermost suburbs – check our boundary map.
If your area does not fall within City of Melbourne, please contact the responsible councilOpens in new tab.
Track an existing request
If you have already made a request or reported an issue, you can check how it is progressing by entering the reference number below.
Submit a query
Ask a question Opens in new tabSubmit your queryOpens in new tab to us online. We aim to respond within two working days.
Help us improve
Give feedback Opens in new tabWe welcome feedbackOpens in new tab on your experience, our processes, decisions, services and staff.
We use feedback from you, positive or negative, to monitor and improve our service for the benefit of all of our customers.
Related policies
Complaint Resolution Policy
We value your feedback. If your experience with us didn’t meet your expectations, please take the time to let us know.
Community Engagement Policy
Outlining the city's commitment and approach to community engagement practice.
Privacy policy
We view the protection of your personal information as an integral part of our commitment towards complete accountability and integrity in all our activities and programs.
Other ways to contact us
Phone
+61 3 9658 9658
7.30am to 6pm, Monday to Friday (public holidays excluded)
In person
Customer Service Centre at Melbourne Town Hall
120 Swanston Street, Melbourne
8.30am to 5pm, Monday to Friday (public holidays excluded).
Postal address
GPO Box 1603
Melbourne VIC 3001
Social media
FacebookOpens in new tab, XOpens in new tab and other social media channels.
Relay and accessible services
Please call via the National Relay Service:
- Teletypewriter customers: phone 133 677
- Speak and Listen customers: phone 1300 555 727
Multilingual and interpreting services
Our multilingual service offers assistance to people from a non-English speaking background.
