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                    Services and support

                    Three women stand next to a planter box.
                    When you or your loved ones need support, it can be hard to know who to turn to.

                    This information offers a starting point for older people, their carers and families to access the  support, information and services they need.
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                    Social support

                    Our social support group program provides social opportunities for people who need extra support.​

                    Social support groups are suitable if you or a loved one are interested in social and recreational activities but need extra support. We offer a choice of groups to meet your individual needs and preferences. Currently there are groups available for people of Italian, Chinese, Vietnamese and English-speaking backgrounds. The program includes transport, activities, a meal and support from trained and caring staff.

                    Social support groups may also be suitable in situations where a person is caring for someone else. The person being cared for can attend a group activity while the person caring benefits from a break.

                    Our social support group program is located at various centres around the City of Melbourne.

                    Eligibility and assessment criteria apply. If you are accessing services for the first time you will need to call My Aged Care on 1800 200 422 or visit the My Aged Care website

                    This service is funded by the Australian government.​

                    Transport

                    Accessible and affordable transport options are key to remaining socially connected and active. 

                    We have developed a list of referral services featuring various transport options. Whether you need assistance with accessing mobility aids or navigating the public transport network in the City of Melbourne, or require a regular community transport service the following links offer a starting point:

                    Hoarding

                    Compulsive hoarding and acquiring involves the acquisition of, and inability to discard, a vast number of possessions. 

                    The homes of people living with hoarding are hazardous; the clutter serves as a fire hazard; individuals are at increased risk of falling, or having items fall onto them and collected waste can lead to unsanitary conditions. Consequently, people with compulsive hoarding are often too embarrassed to have people visit their homes, which can lead to reduced social interactions.

                    Hoarding behaviour has a strong relationship with Obsessive Compulsive Disorder (OCD) and it is estimated that 25-30% of individuals diagnosed with OCD have symptoms of compulsive hoarding. It is estimated that OCD affects 1 to 3% of Australians. (Source: Swinburne Psychology Clinic 2019)

                    When this condition results in squalor or a fire hazard, others may feel compelled to act. For example, neighbours may contact police or the environmental health unit at council or ring the customer line. 

                    There are decluttering and cleaning services that can be brought in to support the situation. However, if it’s done in an insensitive way, this may cause significant psychological distress to the person or the hoarding behaviour may simply start afresh. ​

                    For help and resources, see Hoarding Home Solutions.

                    Housing

                    ​Whether you’re looking into retirement housing, private rentals, or seeking information about alternative housing pathways for older people, support is available. Please reach out to the services below: 

                    City of Melbourne initiatives

                    Women over the age of 55 are now the fastest growing cohort of people experiencing homelessness in Australia. 

                    To learn more about City of Melbourne’s commitment to reducing homelessness and increasing safe, secure, and affordable housing in our city, visit Homes Melbourne.  

                    City of Melbourne and Homes Melbourne drew together a panel of experts to present existing and alternative pathways for those impacted by housing insecurity, as part of MPavilion’s Making Home series. For more information on alternative housing options visit alternative housing pathways for older women​, where you’ll find a podcast and further resources.​

                    Community grants

                    The City of Melbourne offers many funding opportunities to support and empower people and communities to become engaged, to connect and to take local action. This includes the Community Meals Subsidy which provides funding and support to community organisations to promote more opportunities for social connection for older people through food programming, while ensuring access to nutritious, safe and culturally-appropriate food. 

                    Other support has been provided to support the wellbeing and social connection of older people. The Coming Back Out Social in October 2022 was supported by the Connected Communities Grant. This event, presented by All The Queen’s Men, celebrates LGBTQI+ communities and allies of all ages and was part of the Victorian Seniors Festival 2022. 

                    Find out more about these and other community grant opportunities​.

                    For more information, contact:

                    Contact name
                    Healthy Ageing
                    Telephone number
                    03 9658 919003 9658 9190
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