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                    Rates

                    City scape with CBD buildings and kayaks rowing on the Yarra River, near Princes Bridge


                    Your rates help to better connect the city’s people and places, create a sustainable and prosperous city, and support our neighbourhoods and businesses.

                    Frequently asked questions

                    When will I receive my rates notice?

                    ​If you’re a City of Melbourne ratepayer, you can expect to receive your rates notice from early to mid-August each year, via post or email. 

                    Find out more about the payment dates and how to pay.

                    What's the difference between registering for email rates and creating an account?

                    When you register for email rates, you will only receive your rates notices via email. Rates notices will not be posted to you. This is recommended for ratepayers with one property only. You will not be able to access archived rates notices.  

                    When you create an account, you'll have access to our eRates portal, including access to archived and current year's rates notices. Creating an account is recommended for ratepayers with multiple assessments that can be added to their account.  

                    How can I receive my rates notices via email?

                    To receive your rates notices via email, you will need to register via eRates:

                    1. From the eRates registration page, select Register email.  
                    2. Enter your name and assessment number exactly as it appears on your rates notice, including the spaces in your assessment number.

                    How can I view my rates notices online?

                    ​You'll need to create an account with eRates to view rates notices online. To register:

                    1. Go to the eRates registration page and select Create account. 
                    2. After you have created your account, you'll need to log in and add your property(s). 
                    3. Proceed to add property and fill in your details: 
                      • Enter your name exactly as it appears on your rates notice
                      • Enter the assessment number exactly as it appears on your rates notice, including spaces. 

                    I am a property manager / real estate agent – can I create an account for electronic notices?

                    Yes, but you’ll have to contact us before commencing the registration process. Please email rates@melbourne.vic.gov.au and we'll send you an invitation to sign up for this service.

                    Once you have received the invitation email, you can sign up at eRates using the Managing agents option.

                    How can I view or update my eRates profile?

                    1. ​Log in to eRates and select Your Profile from the menu to view or update your registered details.
                      eRates 'Your Profile' screen where fields for email address, firsname, surname and mobile number can be edited and saved.
                    2. To change your email address, type the new email in Email Address field and select Save Changes
                    3. A pop-up box will appear. Re-enter the email address to confirm the correct spelling and select Confirm. 
                      Pop-up box with text 'Confirm email address' and input field to enter the email address, and blue button to confirm.
                    4. An email with the subject line 'City of Melbourne Email Verification' will then be sent to the updated email address.
                      Pop-up box with a green tick, the message: 'User details updated. Sent verification email' and blue 'OK' button, 
                    5. Click on the blue Confirm Email button.  
                    6. Once confirmed, you can log in to eRates with your updated email address and existing password. 

                    How are rates calculated?

                    ​Find out how your rates are calculated with our rates calculation formula.

                    How can I request an extension or a refund?

                    ​If you require an extension on your rates payments, or if you have overpaid your rates and require a refund, please email us at rates@melbourne.vic.gov.au and include:

                    • your assessment number
                    • your full name
                    • details of your request.
                    Our Rates team will be in contact with you.

                    Are pensioner concessions available?

                    ​Concessions are available to ratepayers who live at the property and hold a valid concession card. 

                    To find out more about whether you are eligible see Pensioner concessions.

                    Can I access past copies of rates notices?

                    ​To access past copies, you’ll need to create an eRates account. 

                    When do I need a Land Information Certificate and how do I get one?

                    ​If you’re selling your property, you’ll need to apply for a Land Information Certificate to assist with settlement.

                    The certificate provides provides information about valuations of the property, rates charged and any arrears or interest. 

                    For more information and how to apply, see Land Information Certificates.

                    What if I don't agree with a property valuation?

                    ​If you believe the valuation and rates notice are not in line with market value, you can lodge an objection.  

                    What can I do if I've misplaced my rates notice?

                    ​Existing eRates account holders can access previous notices. If you’re not an existing account holder or don't want to create an account, please contact us.

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