Rate deferral or payment plan
Rate deferral: To assist ratepayers that may be facing current financial hardship, we are providing the option to defer the payment of council rates to a period negotiated upon application.
Payment plan: If you are having difficulties in making payments, prior to the due dates, you may apply to Council for a payment plan.
To apply for either a rate deferral or payment plan, please forward your request or proposed payment plan to rates@melbourne.vic.gov.au to be assessed.
Apply for rate waiver or reduction
An owner experiencing financial hardship may only apply for a waiver of rates in respect of a rateable property which is used exclusively for residential purposes by the owner and is the owner’s sole or principal place of residence.
If you are an owner-occupier of residential property, complete the below application form. We will advise of a decision via email or may request further information.
Rates Financial Hardship Policy
The Rates Financial Hardship Policy assists ratepayers in the City of Melbourne municipality who meet the following criteria:
- For waiver of rates – a ratepayer of a residential property who is also the owner-occupier
- For deferment of rates – both residential and commercial ratepayers
- For suspension, reduction or waiving of interest charges – both residential and commercial ratepayers.
To discuss your situation, or if you have any questions, contact our dedicated team via email at rates@melbourne.vic.gov.au
