Using our website
City of Melbourne website will provide comprehensive, accurate, relevant and timely online information for residents, businesses, city users and visitors.
You can request service via our website. We have a variety of different services, each with a specific timeframe for completion. Anticipated timeframes will be advised on submission.
In person
We aim to resolve face-to-face inquiries immediately. When this is not possible, we may phone or write to you with a response.
Contacting us by telephone
We will try to resolve enquiries immediately. When your enquiry needs specialist attention we will endeavour not to transfer your call more than once.
For an enquiry that requires further action, we will tell you when we expect to resolve it.
Writing to us
For general enquiries, we will acknowledge or resolve your enquiry within 15 working days.
For enquiries that cannot be resolved in 15 working days, we will contact you to let you know how we are progressing and when we expect to resolve your request.
Note: Standards do not apply to unsolicited mail, sales or promotional material.