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What's on City of Melbourne

Student Welcome Desk

Student Welcome Desk 2014 
Student Welcome Pack  
2014 Volunteer Program 
Our partners


The Student Welcome Desk program was established by the City of Melbourne to improve the study experience of international students.

It begins with a warm welcome at Melbourne airport and provides students with vital information about studying in Victoria and learning more about Melbourne, the city.

Introduced in 2008, following a report commissioned by the Committee for Melbourne – in conjunction with key education bodies in Victoria – the program is designed to help improve the international student experience.

Topics covered include:

  • safety
  • getting around Melbourne
  • places to visit 
  • major cultural and sports events
  • practical information on employment
  • renting
  • consumer rights.

Subsequent research and evaluation supports this City of Melbourne initiative, which will commence its sixth consecutive year in 2014.

Read the 2013 report to stakeholders:

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Student Welcome Desk 2014

The City of Melbourne’s Student Welcome Desk at Melbourne Airport is a one-stop shop of information for students arriving in Melbourne and will be open for seven weeks during the peak arrival times for international students in 2014.

In 2013 the program was officially launched on 1 February at Melbourne Airport by the Lord Mayor of Melbourne, Robert Doyle, Minister for Innovation, Services and Small Business, the Honorable Louise Asher and The CEO of Melbourne Airport, Mr Chris Woodruff. View a video of the official launch event.

Where to find the welcome desk

  • Where: International Arrivals Hall, Terminal 2, Melbourne Airport (near the Meeting Point)
  • When: 28 January to 28 February and in July 2014 (dates to be confirmed)
  • Open: 7am to 3pm and 6pm to 11pm

Helpful staff at the welcome desk can:

  • give students information on temporary accommodation options
  • help students find transport options from the airport to Melbourne’s central city and to their education institutions
  • answer any questions students may have upon arrival.

Some staff will be able to speak languages other than English.

Download the pre-departure flyer (PDF, 220kb) to give to students and let them know about the welcome desk.

Visit the Melbourne Airport website to check the latest flight arrival information.

View the promotional video clips

See also:

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Student Welcome Pack

At the desk students will receive a free welcome pack containing various information, tools and tips for getting started in Melbourne including:

  • how to use public transport and get from the airport to the city centre or education institutions
  • accommodation options and housing information
  • safety and emergency information
  • telephone and internet information
  • information about shopping, cafes and entertainment
  • employment, tax and banking information
  • invitations to events in Melbourne.

The information provided in the welcome pack and further details for education providers is also available at Study Melbourne.

International Students' Guide to Melbourne

The City of Melbourne – Insider Guide for International Students is available in the 2014 welcome packs.

Check out the guide online at Insider Guides for heaps of great information about Melbourne – it contains lots of tools to discover Melbourne and settle in quickly.

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2014 Volunteer Program

Welcome desk volunteers are trained volunteers greeting international students and distributing welcome packs at Melbourne Airport as part of a friendly service to begin newly arriving students’ education journey in Melbourne.

The Volunteer Program is a worthwhile experience for participants – providing valuable opportunities in community engagement, work experience and skills in customer service.

Applications for the first semester volunteer program have now closed. We will be recruiting more volunteers in May 2014 for the July program.

For more information about future opportunities to volunteer at the welcome desk or other programs at the City of Melbourne, please sign up for our newsletter.

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Our partners

The Student Welcome Desk program is run by the City of Melbourne with support from the following sponsoring organisations: Student Welcome Desk Partners (PDF, 140kb)

Partner organisations are also listed below.   

Major partners

Primary partners

Secondary partners

Program partners

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Group of student travellers