Overview
Student Welcome Desk 2013
Student Welcome Kit
2013 Volunteer Program
Our partners
Overview
The Student Welcome Desk program was established by the City of Melbourne to improve the study experience of international students.
It begins with a warm welcome at Melbourne airport and provides students with vital information about studying in Victoria and learning more about Melbourne, the city.
Introduced in 2008, following a report commissioned by the Committee for Melbourne – in conjunction with key education bodies in Victoria – the program is designed to help improve the international student experience.
Topics covered include:
- safety
- getting around Melbourne
- places to visit
- major cultural and sports events
- practical information on employment
- renting
- consumer rights.
Subsequent research and evaluation supports this City of Melbourne initiative, which continues for its fifth consecutive year.
Read the interim report for 2013:
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Student Welcome Desk 2013
The City of Melbourne’s Student Welcome Desk at Melbourne Airport is a one-stop shop of information for students arriving in Melbourne and will be open for seven weeks during the peak arrival times for international students in 2013.
The 2013 program was officially launched on 1 February at Melbourne Airport by the Lord Mayor of Melbourne, Robert Doyle, Minister for Innovation, Services and Small Business, the Honorable Louise Asher and The CEO of Melbourne Airport, Mr Chris Woodruff.
View a video of the official launch event.
Where to find the welcome desk
- Where: International Arrivals Hall, Terminal 2, Melbourne Airport (near the Meeting Point)
- When: 25 January to 24 February and 5 to 25 July 2013
- Open: 7am to 3pm and 6pm to 11pm
Helpful staff at the welcome desk can :
- give students information on temporary accommodation options
- help students find transport options from the airport to Melbourne’s central city and to their education institutions
- answer any questions students may have upon arrival.
Some staff will be able to speak languages other than English.
Visit the Melbourne Airport website to check the latest flight arrival information.
View the promotional video clips
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Student Welcome Kit
At the desk students will receive a free welcome kit containing various information, tools and tips for getting started in Melbourne including:
- where to go for help and support
- health and safety
- getting around Melbourne
- accommodation
- practical information on getting started in Melbourne
- invitations to events
- places to visit.
The information provided in the Welcome Kit and further details for education providers is also available at Study Melbourne.
International Students' Guide to Melbourne 2013
The City of Melbourne – Insider Guide for International Students is now available in the welcome packs.
Check out the guide online at Insider Guides or download the mobile phone app for heaps of great information about Melbourne – it contains lots of tools to discover Melbourne and settle in quickly.
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2013 Volunteer Program
The Student Welcome Desk is mostly staffed by volunteers. In January and February 2013 we had over 80 volunteers and 60 per cent were international students.
The Volunteer Program is a worthwhile experience for participants – providing valuable opportunities in community engagement, work experience and skills in customer service.
We will be recruiting new volunteers in May 2013 for the July program. For more information about future opportunities to volunteer at the welcome desk or other programs at the City of Melbourne, please sign up for our eNewsletter.
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Our partners
This 2013 Student Welcome Desk program is run by the City of Melbourne with support from the following sponsoring organisations:
Major sponsors
Primary partners
Secondary partners
Program partners
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