We welcome feedback on your experience, our processes, decisions, services and staff. We use feedback from you, positive or negative, to monitor and improve our service for the benefit of all of our customers.
How to contact us
Phone: +61 3 9658 9658, 7.30am to 6pm Monday to Friday.
Online: Fill in our contact form. We aim to respond within two working days.
In person: Melbourne Town Hall - Administration Building, 120 Swanston Street, Melbourne, 7.30am to 5pm Monday to Friday (Public holidays excluded).
Social media: Facebook, Twitter and other social media channels.
Relay and accessible services: Please call via the National Relay Service.
Teletypewriter customers phone 133 677.
Speak and Listen customers phone 1300 555 727.
Our multilingual service offers assistance to people from a non-English speaking background.
You can also contact our teams below for specific enquiries.