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                    Contact Us

                    The City of Melbourne is here to help.

                    We welcome feedback on your experience, our processes, decisions, services and staff. We use feedback from you, positive or negative, to monitor and improve our service for the benefit of all of our customers.

                    How to contact us

                    Phone: +61 3 9658 9658, 7.30am to 6pm Monday to Friday.

                    Online: Fill in our contact form. We aim to respond within two working days.

                    In person: Melbourne Town Hall - Administration Building, 120 Swanston Street, Melbourne, 7.30am to 5pm Monday to Friday (Public holidays excluded).

                    Social media: Facebook, Twitter and other social media channels.

                    Relay and accessible services: Please call via the National Relay Service.
                    Teletypewriter customers phone 133 677.
                    Speak and Listen customers phone 1300 555 727.

                    Our multilingual service offers assistance to people from a non-English speaking background.

                    You can also contact our teams below for specific enquiries.

                    Our teams


                    Arts House


                    Library at The Dock

                    North Melbourne Recreation Centre

                    Melbourne City Baths


                    Feedback and complaints

                    The City of Melbourne aims to give you an experience consistent with our Customer Service Charter every time you contact us. However, we understand that there will be times when our service to you could be improved. To help us do this, we encourage you to provide feedback or make a complaint by using the above contact methods.

                    As part of our commitment to customer service improvement, we may also invite you to provide feedback about your experience via a voluntary survey.

                    Your privacy

                    It is our policy to respect the privacy of information shared with us.

                    Protecting your privacy is integral to our commitment to accountability and integrity in all our activities and programs. As such, you have the option of not identifying yourself when contacting us. However, in some instances it may not be possible to deliver a service where this is the case.

                      Let us know how we can improve your experience, we'd love to hear from you.
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                      Please let us know what you think about the City of Melbourne's services and products.