All requests for replacement permits must be made in writing by the permit holder.
All requests for replacement permits must be made in writing by the permit holder.
If a permit is missing in the post, lost, stolen, damaged or you’ve changed your vehicle registration, the permit holder may request a replacement permit in writing.
Need a replacement permit? Ask us a question.
For replacement permit related questions, use 'Replacement Residential Permits' as the subject.
You’ll need to outline the reason/s for replacement and submit the required documents as follows:
For permits not received or missing in the post:
- Permits are typically issued and posted within two business days with delivery times via Australia Post ranging from two to four business days. If more than six business days have passed and your permit has not been delivered, this permit may be cancelled and replaced at your request. Replacement of a missing permit will incur a fee of $47/137, no supporting documentation is required and replacement permits are valid for 12 months from the date of issue. This fee may be waived in the first instance of a missing permit at this property address if missing permit is reported within three weeks after payment.
For lost permits:
- We will replace your lost permit for a fee of $47/$137 (equivalent to the annual permit fee) without any supporting documents required. The new permit will be valid for 12 months.
For stolen permits:
- Provide a copy of a police report. We take permit misuse very seriously and after receiving a police report, we’ll cancel your old permit immediately.
For damaged/unusable permits:
- Return the damaged permit to us via post or by visiting Melbourne Town Hall. We’ll wait to receive this before issuing your replacement permit.
If you’ve recently purchased a new car or changed your vehicle registration:
- Return the old permit to us via post or by visiting Melbourne Town Hall. We’ll wait to receive your old permit before issuing your replacement permit.
- The permit being replaced will be cancelled.
If you provide the above information for stolen, damaged or change of registration permits, the replacement permit will be free of charge and have the same expiry date as the permit it replaces. If you can’t provide the above information, a new permit may be issued (with a new expiry date) at the cost of an annual permit ($47/$137).
If you prefer, you can visit the Melbourne Town Hall and have your new permit issued on the spot.