Improving customer data to service you better
To ensure our customers have a smooth, streamlined service, in March 2019 we updated the way we use and collect your personal information.
Traditionally, a separate customer contact record is created each time you interact with one of our services. For example, you may have one customer contact record with the City of Melbourne’s library service, another with our recreation centre and another on our rates database.
This has presented difficulties when it comes to maintaining accurate contact details for our customers, and being able to provide a timely and streamlined service to our customers.
The City of Melbourne now compile and maintain a secure central customer record for each customer, which will eventually be used across all of Council’s services.
Over the coming years, we will consolidate customer details such as name, phone number, email and customer history from all of our services, including waste, parking permits, pet registrations, libraries, gyms and more.
This information is available to relevant City of Melbourne officers and service providers for the purpose of responding to your service requests or any other directly-related purpose.
Only specific services and reports of issues, such as reporting graffiti, reporting an illegally-parked vehicle, requesting tree maintenance or objecting to a parking fine, are included in this initial change.