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Privacy statement

Information privacy

The City of Melbourne views the protection of your privacy as an integral part of its commitment towards complete accountability and integrity in all its activities and programs.

This statement outlines the privacy practices of the City of Melbourne in relation to visits to any Council website and any contact via the website or email.

Collection of personal information

Council will only collect personal information supplied by you to this web site when it is necessary to do so. The information will be used for purposes including but not limited to the following:

  1. To contact you where it is necessary to do so to aid in providing Council services requested by you such as obtaining a resident parking permit via our website.
  2. To contact you where it is necessary to do so to resolve issues relating to City of Melbourne services or functions which you have brought to our attention, e.g. where you have reported a matter you require to be resolved by Council such as a fallen tree branch via our website.
  3. To supply you with material concerning Council initiatives and programs where you have supplied personal information to Council for this purpose, e.g. where you have opted to be included on a mailing list for a Council publication via our website.
  4. To allow online financial transactions via an electronic payment system.
  5. To respond to a request for information or service received by you via our website or email. 

Disclosure of personal information

Council will take all necessary measures to prevent unauthorised access to or disclosure of your personal information.

External organisations to whom personal information is disclosed include Council’s contracted Service Providers who perform various services for and on behalf of the Council. These contractors have agreed to be bound by the provisions of the Victorian Information Privacy Act 2000. Information provided to these contractors is limited to contact details provided by you whilst contacting Council.

Council also discloses personal information to external agencies in the course of investigating and defending of legal claims against Council.

We will also ensure that your personal information is not disclosed to other individuals, institutions and authorities outside Council except if required or authorised by law or explicitly permitted by you.

The City of Melbourne will not forward your contact details to any external agencies or businesses unless we receive your consent to do so. Agencies and businesses that we may (with your consent) need to forward your contact details to include:

  • Port Phillip City Council
  • Yarra City Council
  • City of Stonnington
  • VicRoads
  • Jemena
  • CitiPower
  • DPCD
  • Land Titles (Vic)
  • Federation Square
  • Victoria Police
  • Public Records Office.

All above mentioned agencies and Councils are subject to privacy legislations.   

Access to personal information

Requests for access to documents containing personal information are managed under the Freedom of Information Act 1982 and should be addressed to:

Manager Governance Services
City of Melbourne
GPO Box 1603
Melbourne Victoria 3001
Phone: 03 9658 9173

Correction of personal information

If you wish to alter any personal information you have supplied to Council whilst using this site you should telephone the City of Melbourne on 03 9658 9658 or direct enquiries via email to

Please contact the Council’s Privacy Officer on 03 9658 9173 if you have any other enquires concerning Council's privacy procedures.

City of Melbourne Privacy Policy Statement (PDF, 38kb)
City of Melbourne Privacy Policy Statement (Word, 288kb)