We view the protection of your personal information as an integral part of our commitment towards complete accountability and integrity in all our activities and programs.
What is personal information?
‘Personal information’ is recorded information or opinion, whether true or not, about an identifiable individual.
Personal information typically includes, but is not limited to the following:
- name
- address (postal and email)
- telephone (home, work and mobile)
- date of birth
- Medicare number
- credit card and bank account numbers
- motor vehicle registration
What are Council’s obligations?
Under the Information Privacy Act 2000, we have obligations in relation to how we collect, store, use and access personal information you provide to us.
Council is required to set out in a document clearly expressed policies on its management of personal information. This document is based on the ten information privacy principles, which regulate the handling of information.
This document must be made available to anyone who asks for it. Council’s Privacy Policy Statement is available below. We also have a website Privacy policy statement.
City of Melbourne Information Privacy Policy Statement (PDF, 39kb) 
City of Melbourne Information Privacy Policy Statement (Text only, 1.9MB)
City of Melbourne Health Records Policy Statement (PDF, 43kb)
City of Melbourne Health Records Policy Statement (Text only, 175kb)
Who does the Act cover?
The Act covers councillors as well as City of Melbourne staff. Non-government organisations that work for us under contract may also be obliged to comply, depending on the contract.
Access to and correction of personal information
Requests for access to documents containing your personal information are made under the Freedom of Information Act 1982. Requests must be made in writing stating as precisely as possible what information is required and should be addressed as follows:
Manager Governance Services
City of Melbourne
PO Box 1603
Melbourne Vic 3001
Who do I contact if I believe the Council has dealt with my personal information inappropriately?
If you believe we have breached the Information Privacy Principles, please contact a member of the Council Business team on (03) 9658 9658 or email privacy@melbourne.vic.gov.au.