The MOU includes City of Port Phillip and City of Yarra and establishes a framework for Lime to operate in Melbourne, supporting the safe use of e-bikes and protecting the amenity of our streets. View the MOU below.
The service area covers parts of the Melbourne, Yarra and Port Phillip local government areas.
We chose to partner with Lime bikes to encourage cycling in the city and reduce transport emissions and congestion. Lime will be responsible for all aspects of the operation of the service. The trial will allow us to understand how the bikes are being used and make sure the service is working for the community.
Lime is a registered COVID-19 safe business and is following government advice by frequently cleaning and sanitising all bikes with an extra focus on frequently touched areas. The bikes are regularly cleaned in the Lime warehouse and around the city to keep you safe.
Visit LimeOpens in new tab for more information.
Frequently asked questions
Yes, Lime is a registered COVID-19 safe business frequently cleaning and sanitising all bikes with an extra focus on frequently touched areas. The bikes are regularly cleaned in the Lime warehouse and around the city to keep you safe.
Yes, helmets will be provided with the bikes. The same road rules apply with electric bikes as regular bikes. You are required to wear a helmet at all times and could be fined by Victoria Police if you fail to do so.
Yes, Lime e-bike helmets and the bikes will be cleaned and sanitised every few days both around the streets and in the Lime warehouse.
You can borrow a Lime bike by downloading the Uber or Lime app. There’s a QR code on each bike that you can scan via the app to borrow that bike. As part of the booking process, you’ll get in-app instructions about how to safely use and park the bike.
You’ll be able to see via the Uber or Lime app where your nearest Lime bike is located.
The bikes are designed to travel up to 25 kilometres per hour. If you are using an electric bike, you are required to behave in accordance with the Victorian Road Rules, ride safely and respect the bikes and other road users.
You can contact the Lime customer service centre on 1800 861 305 or submit a request onlineOpens in new tab.
Lime e-bikes are not allowed to travel outside the City of Melbourne, City of Yarra and City of Port Phillip. If you ride a Lime bike outside of these areas, you may receive a penalty charge.
Think of others when you park and be aware of no-parking areas shown in the app. It’s best to lock your bike to a public bike rack, but if none are available then park it in an upright position on the kerbside leaving at least 1.5 metres from any building. If you do park in a non-parking area you may be charged a penalty by Lime and their staff will need to relocate the bike.
The good news is Lime bikes are easy to ride and because they’re electric, it doesn’t matter if you’re not super fit. But it’s important to be know and understand the road rules and be alert. You can find out the road rules on the VicRoads websiteOpens in new tab.
We have chosen to partner with Lime to encourage cycling in the city and reduce transport emissions and congestion. The trial will allow us to understand how the bikes are being used and make sure the service is working properly.
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