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Helping out guide

The Helping Out guide provides a comprehensive list of free and low-cost services for people experiencing hardship and homelessness. 

Two people walk side by side, facing away from the camera, down a graffiti-covered alleyway in Melbourne.

The guide features more than 90 organisations in the central city and surrounding suburbs. The agencies listed offer many types of support and services. These include:  

  1. Homelessness accommodation (including rental assistance) 
  2. Services for women  
  3. Essential items and services (including food, clothes, showers, laundry, travel)  
  4. Support for addictions (including drugs, alcohol, gambling, needle exchange)  
  5. Health and wellbeing services (including hospitals, counselling, medical)  
  6. Legal and financial services  
  7. Assistance with employment services  
  8. Services for Aboriginal and Torres Strait Islander peoples. 

The City of Melbourne updates this information periodically to make sure the service details are as accurate as possible. The Helping Out guide is distributed as needed to homelessness and support agencies.

More information

Homelessness support services

Services you can access if you're impacted by homelessness.

Ask Izzy

​Ask Izzy helps to connect people to housing, food banks, health, counselling and other service providers. It lists over 350,000 services in Australia and is free and anonymous.

our acknowledgement

  • Torres Strait Islander Flag
  • Aboriginal People Flag

The City of Melbourne respectfully acknowledges the Traditional Owners of the land we govern, the Wurundjeri Woi-wurrung and Bunurong / Boon Wurrung peoples of the Kulin and pays respect to their Elders past and present. 

 

We acknowledge and honour the unbroken spiritual, cultural and political connection they have maintained to this unique place for more than 2000 generations.

We accept the invitation in the Uluru Statement from the Heart and are committed to walking together to build a better future.