For information about the broader collection and use of personal information by the City of Melbourne, please refer to our
Information Privacy Policy.
Links
This website privacy statement does not apply to other websites we may link to. We recommend you read the privacy statement when you access another site.
Anonymous access to our site
You can access the City of Melbourne home page and browse our web site anonymously, without disclosing your personal information.
Social media collection statement
Information Regarding Your Social Networking Services (“SNS”)
If you use your Facebook, Twitter, or other social networking sites ("SNS") account information to log in and/or authenticate with a City of Melbourne website (“CoM”), we will collect and store a unique user ID provided by your SNS.
As a CoM website user, you can choose to log in and/or authenticate with a SNSs, such as Facebook. To do so, you must use your account credentials (typically username and password) for your SNS. Your SNS will provide CoM will a unique user ID which CoM can use to identify you on CoM websites. CoM will retain this user ID, keep it private and use it to identify you and enable your access to features on CoM websites.
Our use of SNS sometimes involves listening to social trends and issues that relate to City of Melbourne services and events. We use various tools to view public social media and website commentary in which City of Melbourne’s accounts may not necessarily be tagged – and engage directly with you to provide information or a better level of customer service. In doing so, we may temporarily collect and store your personal information.
To protect your own privacy and the privacy of others, we suggest that personal information including phone numbers and email addresses are not shared on SNS.
Please note that each social networking service will also handle your personal information for its own purposes. We encourage you to read the privacy policies and other statements of the SNSs you use.
Collection and use of personal data
The City of Melbourne website only collects or records personal information you choose to provide through our Contact us section, subscription to various eNewsletters, initiatives or programs updates and financial transactions. As part of our commitment to customer service, we may periodically invite you to provide feedback about your experience via a survey. Any survey is voluntary and you do not have to participate.
Where possible, you have the option of not identifying yourself when entering into a transaction with the City of Melbourne. However, there may be instances where this is not feasible. For example, there is no requirement for an individual to identify themselves if they just want to report an incident (e.g. a toilet block maintained by City of Melbourne requires cleaning). However, if an individual contacts the City of Melbourne because they want a new rubbish bin – we are unable to provide the new bin without knowing the person’s name and address.
City of Melbourne staff use personal information collected from social media sites, email and survey sources to respond to individuals and discuss their particular enquiries. Feedback and survey results may also be shared with actioning areas within the organisation to evaluate and improve the customer service experience.
Email addresses and any other contact details you provide will not be added to mailing lists without your consent.
Collection statement for Queen Victoria Market Precinct Renewal email updates
The City of Melbourne is committed to protecting your privacy. The personal information requested on this
newsletter sign-up form is being collected by City of Melbourne to provide subscribers with project and construction updates as part of the Queen Victoria Market Precinct Renewal and any relevant sites, including the Munro site. It will not be disclosed to any other external party without your consent, unless required or authorised by law. If the personal information is not collected, you will not be able to receive information updates via email. If you wish to alter any of the personal information you have supplied to City of Melbourne, please contact the QVM Precinct Renewal team via telephone 9658 9658 or
email. Read more about
how City of Melbourne uses and discloses the personal information it collects.
Collection statement for Homelessness email updates
The City of Melbourne is committed to protecting your privacy. The personal information requested on this form is being collected by City of Melbourne for the purpose of sending you communications, marketing and information about City of Melbourne fundraising campaigns or any other directly related purpose. It will not be disclosed to any other external party without your consent, unless required or authorised by law. If you wish to alter any of the personal information you have supplied to City of Melbourne, please contact Council via telephone 9658 9658 or
email.
Disclosure of personal information
City of Melbourne will take all necessary measures to prevent unauthorised access to, or disclosure of, your personal information.
External organisations to which personal information is disclosed include City of Melbourne’s contracted Service Providers who perform various services for and on behalf of City of Melbourne. These contractors have agreed to be bound by the provisions of the
Privacy and Data Protection Act 2014 (VIC). Information provided to these contractors is limited to contact details provided by you whilst contacting us.
We will also ensure that your personal information is not disclosed to other individuals, institutions and authorities outside Council except if required or authorised by law or explicitly permitted by you. For example, in the event of an investigation into suspected unlawful or improper activity, a law enforcement agency or government agency may exercise its legal authority to inspect the web server's records (e.g. in relation to hacking or abusive messages).
Agencies and businesses that we may need to forward your contact details to include but are not limited to:
- CitiPower
- City of Stonnington
- Department of Economic Development, Jobs, Transport and Resources
- Department of Environment, Land, Water and Planning
- Federation Square
- Jemena
- Port Phillip City Council
- Public Records Office Victoria
- Victoria Police
- VicRoads
- Yarra City Council.
All above mentioned agencies and Councils are subject to privacy legislations.
Access and correction
Requests for access to documents containing personal information and held by the City of Melbourne are handled under the
Freedom of Information Act 1982. For further details, refer to our
Freedom of Information page.
Collection and use of site visit data
Cookies are used on our site, but they do not collect any personal information. For the most part they are sessional and just contain system-generated values to identify the user's session for statistical and system administration purposes only.
Clickstream data refers to visitor logs and statistics that provide useful information about users’ online experience without identifying individuals. We collect the following clickstream data for statistical and system administration purposes:
- your server (or IP) address
- the day and time you visited the site
- the pages you visited on our site
- the address of the last page you visited
- the operating system you are using
- rough geographic location (down to the city)
- internet service provider (e.g. Telstra)
- the type of browser and version you are using.
To the extent that this data could make you identifiable, we will not attempt to identify individuals from the clickstream data unless required by law or to investigate improper activity in relation to this website.
Security of your personal data
This web site uses secure transmission facilities when appropriate (e.g. financial transactions). You should be aware that there are risks in transmitting information across the Internet. If you are concerned about conveying sensitive material to City of Melbourne over the Internet, you might prefer to contact us by telephone or mail.