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Visitor Services volunteers

Be the face of Melbourne and help visitors navigate the city.

A volunteer wearing red and a City of Melbourne lanyard talking to a tourist in the city.

Volunteers play a vital role in the City of Melbourne’s visitor services. ​​​​​Our volunteers' knowledge of the city and regional Victoria adds to Melbourne's reputation as a friendly, welcoming and culturally vibrant city.

The City of Melbourne’s tourism branch generally conducts one volunteer recruitment intake each year for the following:

  • City Ambassadors
  • Melbourne Visitor Booth in Bourke Street Mall
  • Melbourne Visitor Hub at Town Hall
  • Fitzroy Gardens Precinct (Fitzroy Gardens Visitor Centre and Cooks' Cottage).

If you would like to register your interest in becoming a Visitor Services volunteer, please fill in the following online form:.

Register your interest in becoming a Visitor Services volunteer

Register Opens in new tab

Visitor Services volunteer FAQs

Places are limited and prospective volunteers must participate in a selection process based around the following criteria.

Volunteers must be:

  • passionate about Melbourne
  • customer service focused
  • computer literate
  • contactable regularly by email – this is the way we will communicate with you
  • available for one four-hour shift (morning or afternoon) each week for a minimum of one year
  • team players who love engaging with people
  • flexible and willing to assist with additional shifts when needed
  • keen to participate in ongoing learning and training
  • able to demonstrate a commitment to our values.

The ability to speak a language or languages other than English is also desirable.

An extensive training program and ongoing support and development are provided.

If you would like to receive an email advising you of the next recruitment intake, please email You can also complete the expressions of interest formOpens in new tab to register your interest.

Group interviews are conducted and successful applicants undertake a training program.

Permanent volunteer placements are offered after successfully completing a three-month trial period.

Extensive training is provided to all volunteers from induction to ongoing on-the-job mentoring and professional development.

Volunteers must complete all components of training successfully before they become an official City of Melbourne Visitor Services volunteer.

Volunteer shifts are typically four hours each week, but may vary. Volunteers are asked to commit to at least one year of volunteering.

Occasionally, volunteers are also asked to assist with additional shifts when there is a shortfall in the volunteer roster.

Volunteers are supplied with some uniform items, including a shirt, vest, jacket, cap, hat and scarf. Volunteers wear their own trousers / skirts and footwear.

our acknowledgement

  • Torres Strait Islander Flag
  • Aboriginal People Flag

The City of Melbourne respectfully acknowledges the Traditional Owners of the land we govern, the Wurundjeri Woi-wurrung and Bunurong / Boon Wurrung peoples of the Kulin and pays respect to their Elders past and present. 


We acknowledge and honour the unbroken spiritual, cultural and political connection they have maintained to this unique place for more than 2000 generations.

We accept the invitation in the Uluru Statement from the Heart and are committed to walking together to build a better future.