Contact Us

You can contact us in the following ways:

Online

Fill in our online form.

Internet relay users connect to the National Relay Service then ask for 03 9658 9658.

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By phone

Our Customer Service representatives are available 7.30am to 6pm, Monday to Friday on +61 3 9658 9658.

The City of Melbourne is now National Relay Service friendly. The TTY number (03 9658 9461) advertised on existing City of Melbourne publications is now no longer available. If you are deaf, hearing-impaired, or speech-impaired, we ask that you call us via the National Relay Service:

Teletypewriter (TTY) users phone 133 677 then ask for 03 9658 9658.

Speak & Listen users phone 1300 555 727 then ask for 03 9658 9658.

Our Language Link telephone service offers assistance to people from a non-English speaking background. Visit Language Link.

By fax

You can send a fax to +61 3 9658 9439.

In writing

Enterprise Melbourne
GPO Box 1603
Melbourne VIC 3001