Did you know that you might be missing dozens of potential customers if your premises are not accessible for all? In addition, the Commonwealth Disability Discrimination Act 1992 requires that all public premises are accessible to people with disabilities (about 20 per cent of Victorians). That means your business is obliged to ensure ease of access for people of all abilities.
The City of Melbourne's 'Good Access is Good Business' program supports city businesses to meet the legal and community expectations that all people should have fair access to goods, services and opportunities.
About the program
Initial support material for business owners, managers and employees consists of:
The Good Access Handbook and the Good Access Customer Service Card are available at Good Access is Good Business seminars (see below for details). Additional copies can be obtained from the City of Melbourne on (03) 9658 9658.
Self-assessment checklists
Businesses can also conduct a self-assessment through the following access checklists that outline key access requirements. Individual checklists have been developed for:
- eateries
- retail outlets
- bank, financial and legal sector businesses
- recreational and cultural venues
- late-night entertainment venues
- tourism sector and public transport
- educational institutions
- hotels.
Download the accessibility checklist for your business now.
The City of Melbourne's commitment
City of Melbourne provides opportunities to build understanding and awareness between the business and disability communities, including:
- round-table discussions
- speakers' panel
- business to business presentations
- fact sheets and access updates
- mystery customers and feedback.
Good Access is Good Business seminars
If you’d like to find out how easy it may be to attract new customers and ensure that you meet access requirements, come to a free seminar on universal access run by the City of Melbourne.
The seminars assist businesses to:
- understand disability issues
- understand how the Disability Discrimination Act impacts business
- access information and implement practical tips for ensuring better access.
Participating businesses receive a Certificate of Attendance.
For further information on upcoming seminars please Contact us.