Volunteers provide information on Melbourne to around two million visitors each year. Their love and knowledge of the city and regional Victoria adds to Melbourne's reputation as a friendly, welcoming and culturally vibrant city.
The City of Melbourne’s tourism branch generally conducts one volunteer recruitment intake each year for the following:
- City Ambassadors
- Melbourne Visitor Booth in Bourke Street Mall
- Melbourne Visitor Centre at Federation Square
- Fitzroy Gardens Precinct (Fitzroy Gardens Visitor Centre and Cooks' Cottage).