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                    The City of Melbourne uses TenderLink to advertise tenders, quotes, expressions of interest and other purchasing requirements. All tenders must be submitted through eTender box.

                    When you (the supplier) visit eTender box for the first time, you will be asked to register and activate an account with TenderLink. Once registered successfully, you will receive a confirmation email along with information about activating and setting up an account profile.

                    Improved tendering with a new online compliance system

                    The City of Melbourne has introduced a new online supplier compliance management system.

                    This means that some tender information that was previously requested in schedules will now need to be entered directly into the compliance system by suppliers. This includes quality, risk, OHS, equal opportunity and required insurances.

                    The City of Melbourne is using Barrington Group's online tool called Smartek to manage this new system. Smartek is a business risk management tool that collects, manages and analyses compliance data, including but not limited to legislative requirements.

                    You will need to register with Smartek if you are submitting a tender for a contract advertised publicly by the City of Melbourne. You will need to register and enter the required information prior to the tender closing time.

                    Important links


                    The cost to register is $300 ex GST per annum payable directly to Barrington Group on registration. Registration is not mandatory:

                    • if the City of Melbourne contracts are not publicly advertised
                    • for City of Melbourne panel arrangements, unless specified as a requirement in the Invitation to Tender documents.

                    Suppliers have to pay the fee to respond to the compliance questions. Registration is optional where not mandated.

                    To register

                    You must request a login account for the Smartek system. Email your company name and the contact email address for registration to

                    eTender box

                    Tenders are to be lodged online using eTender box.

                    For more information please contact TenderLink on:

                    Phone: 1800 233 533

                    Tender principles

                    City of Melbourne has adopted the following principles which will apply whenever procuring goods, works and services under a contractual arrangement:

                    • support its corporate strategy, aims and objectives
                    • ensure it achieves best value outcomes in terms of time, cost and value
                    • establish and put in place appropriate performance measures
                    • commit to achieving sustainability to provide effective and efficient commercial arrangements.

                    We have a corporate contract management system which prescribes best practice methodologies in its contract management. The system includes advice, processes and template tender and contract documents to provide guidance to contract managers at all stages of the contract life.

                    Contractor compliance system FAQ

                    eTenderBox FAQ

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