Melbourne City Council monitors and reports back to the community against a set of performance indicators to measure the progress towards Council Plan objectives.

Victorian Local Government Indicators (VLGI) are measured by the Victorian Government annually through an independent survey.

No	Measure	2008-09 result	2007-08 result	Comments
Connected and accessible city
1.1	Number of daily visitors to the City of Melbourne.	771,000	732,100	These figures show estimates of visitors to the municipality.
1.2	Overall satisfaction rate of visitors to City of Melbourne parks.	84%	81%	Given the heat stress our parks have experienced this is a good result.
1.3	Mode share for public transport, motor bikes, walking and cycling.	Data not available.	46%	Annual data not available as City User Survey is conducted bi-annually.
1.4	Total number of referrals (business, cultural, educational and other) that are facilitated through our International Relations Branch.	250	200	Increase largely due to significant sister city events such as the 30th anniversary of Melbourne Osaka relationship.
1.5 (VLGI)	Community satisfaction rating for overall performance of local roads and footpaths.	65	68	Indexed mean score. Although a slight decline from previous year, this score is higher than the mean of all inner Melbourne municipalities.
1.6 (VLGI)	Community satisfaction rating for overall performance of appearance of public areas.	67	72	Indexed mean score. Although a slight decline from the previous year, this score is similar to the score of all inner Melbourne municipalities.
1.7 (VLGI)	Community satisfaction rating for overall performance of traffic management and parking facilities.	53	55	Indexed mean score. This score is slightly lower to that of all inner Melbourne municipalities.
No	Measure	2008-09 result	2007-08 result	Comments
Innovative and vital business city
2.1	Number of new jobs created by the Small Business Grants Program.	102	127	Fewer positions created in 2008-09 however a greater number of these are full time compared to last year.
2.2	Level of investment by businesses funded under the Small Business Grants Program.	$2.4 million	$4.4 million	Less capital intensive businesses supported in 2008-09 than previous year.
2.3	Growth in the number of businesses engaged in export as a result of their engagement with the City of Melbourne.	Four companies received assistance under the Small Business Grants export development program, Melbourne Office Tianjin facilitated 17 companies and six education institutions to enter the Tianjin market. Financial support for export seminars presented by Australia India Business Council, Australia China Business Council, Australia Hong Kong Chamber of Commerce.	In 2007-08, the Small Business Grants program assisted eight businesses to undertake export activities. Through the Melbourne Office Tianjin, 16 companies received support to enter the Tianjin market.	The 2007-08 figure incorporates the number of companies receiving Export Entry Grants, participating in council international business missions and clients at the Tianjin Melbourne Office.
2.4	Satisfaction rates of businesses with the support and advice provided by the City of Melbourne.	No survey undertaken in 2008-09.	68% of Small Business Grant recipients rate the support given by the City of Melbourne (in terms of our contribution to the success of their business) as 'significant' to 'very significant'. A further 14% of recipients rated this support as 'vital'.	The 2007-08 was undertaken as an extension of the 2005-06 business leaders- program consultation.
2.5 (VLGI)	Community satisfaction rating for overall performance of economic development.	65	70	Indexed mean score. Although a slight decline from the previous year, this score is higher than the mean of all inner Melbourne municipalities.
2.6 (VLGI)	Community satisfaction rating for overall performance of enforcement of bylaws.	62	63	Indexed mean score. Although a slight decline from the previous year, this score is higher than the mean of all councils.
No	Measure	2008-09 result	2007-08 result	Comments
Inclusive and engaging city
3.1	Percentage of visitors who feel safe in the CBD.	Data not available.	An average of 89% of respondents felt safe in the city (survey conducted in April 2006).	Perceptions of safety research undertaken every three years; next survey will be 2009–10.
3.2	Participation rates at key events, festivals and programs conducted by the City of Melbourne.	Attendance figures delivered by City of Melbourne's Events Melbourne Branch total 1.4 million.	Attendance figures delivered by City of Melbourne's Events Melbourne Branch total 1.3 million.	The annual participation rate does not include other events sponsored by the City of Melbourne. The City of Melbourne delivers five major events annually.
3.3	Number of cultural projects/events devised and managed or produced by indigenous communities and marginalised.	32	26	In 2008–09, 14 projects funded by Indigenous Arts Grants, 10 with support of Indigenous Quick Response Funding Scheme and 8 major projects events produced by the Indigenous Arts Program in partnership with external Indigenous artists and organisations.
3.4	Customer satisfaction rating with council-owned recreational services.	86%	86%	Based on CERM (Formerly Centre for Excellence in Recreation Management) customer satisfaction surveys.
3.5	Timeliness of delivery of the council's home care, personal care and respite care services for the aged and disabled.	96% of services were delivered within five days and 98% of services were delivered within 10 days,	92% of services were delivered within five days and 96% of services were delivered within 10 days.	Aged and Disability Services baseline compliance level is set at 80%.
3.6	Customer satisfaction with family and children's services.	90%	Data not available.	This customer satisfaction survey was not undertaken in 2007–08.
3.7	Percentage of children between 72 and 75 months that are fully immunised.	82%	80%	Continued increase in performance.
3.8 (VLGI)	Community satisfaction rating for overall performance of town planning policy and approvals.	57	60	Indexed mean score. Although a slight decline from the previous year, this score is similar to the score all inner Melbourne municipalities.
3.9 (VLGI)	Community satisfaction rating for overall performance of health and human services.	71	69	Indexed mean score. This score is an increase from the previous year.
3.10 (VLGI)	Community satisfaction rating for overall performance of recreational facilities.	76	76	Indexed mean score. This score remains unchanged from 2007-08 and is higher than the mean of all councils.
No	Measure	2008-09 result	2007-08 result	Comments
Environmentally responsible city
4.1	Reduction in net emissions of greenhouse gases in the City of Melbourne, compared with the baseline year of 2001-02.	Data not available.	Data not available.	Data inventory is only undertaken every five years.
4.2	Reduction of residential waste to landfill per household (kg/household/year).	Annual collection of waste per household to landfill was 461kg, a decrease of 14% on last year's amount per household.	Annual collection of waste per household to landfill was 526kg, an increase for 14% on last year's amount per household.	Reduction is attributable to the removal of mixed and the separation of commercial waste in the domestic waste stream.
4.3	Percentage of municipal waste diverted for recycling.	26%	19%	Data calculated using Sustainability Victoria diversion rate. Residential waste figures only.
4.4	Reduction in the consumption of drinking quality water within the City of Melbourne compared with the baseline year of 1999-00.	14% reduction on base year (1999-2000), an increase of 3.5% over previous year.	15.5% reduction on base year, 24.3% increase from 2006-07.	Increase is due to an increased residential and worker population in the municipality.
4.5	Reduction of waste to landfill from council facilities (offices and childcare centres) compared with the baseline year.	44% reduction compared with the base year (2003-04).	19% reduction compared with the base year.	Significant reduction due to changes to waste collection facilities in buildings and increased staff awareness.
4.6	Reduction of greenhouse gas emissions from the council-s operations	33% reduction against base year (1996-97)	34% reduction against base year.	12 months in Melbourne - July 2008
4.7	Reduction of drinking quality water consumed for council buildings and gardens.	58% reduction against base year (1999-00).	66% reduction against base year.	12 months in Melbourne - December 2008
4.8	Community satisfaction rating for overall performance of waste management.	70	71	Indexed mean score. Overall rubbish and recycling collection service rated by residents as being good to excellent.
No	Measure	2008-09 result	2007-08 result	Comments
Well-managed and leading corporation
5.1	Percentage of external customer contacts resolved within the target date.	87%	87%	Customer contacts resolution target is 95%.
5.2	Percentage of total labour days lost to staff absenteeism /sickness.	2.6%	3.0%	Slightly reduced from 2007-08 figures.
5.3	Rate of annual staff turnover.	7.9%	12.7%	Slightly reduced from 2007-08 figures.
5.4	Overall employee satisfaction rating.	5.4 rating measured through employee engagement.	5.3 rating measured through employee engagement.	Measured through the City of Melbourne 2008-09 Culture Survey.
5.5	Percentage of telephone calls resolved at first point of contact.	90.4%	77.6%	Includes calls regarding faulty parking meters.
5.6	Degree of compliance with GRI guidelines for sustainable reporting.	Level B	Level B	See the GRI introduction for further information on sustainable reporting guidelines.
5.7 (VLGI)	Community satisfaction rating for overall performance generally of the council.	66	68	Indexed mean score. This result was similar to scores from all inner metropolitan councils.
5.8 (VLGI)	Community satisfaction rating for the council's interaction and responsiveness and dealing with the public.	71	73	Indexed mean score. This result was similar to scores from all inner metropolitan councils.
5.9 (VLGI)	Community satisfaction rating for the council's advocacy and community representation on key local issues.	61	62	Indexed mean score. This result was similar to scores from all inner metropolitan councils.
5.10 (VLGI)	Community satisfaction rating for the council's engagement in decision-making on key local issues.	59	59	Indexed mean score. This result was similar to scores from all inner metropolitan councils.
No	Measure	2008-09 result	2007-08 result	Comments
Financially responsible corporation
6.1	Annual Financial Plan targets: within + or - 5% variation to budget Financial Performance Surplus.	Actual surplus: $25 million compared with budget surplus of $12 million.	Actual surplus: $94 million compared with budget surplus of $6.5 million.	See income explanations for variance from difference budget.
6.2	Total revenue	Actual revenue: $325 million compared with budget $307.5 million.	Actual revenue: $312.2 million compared with budget $285.9 million.	Additional grants received as well as investment income and intercompany revenue.
6.3	Total operating expenditure.	Actual operating expenditure: $293 million compared with budget $295.4million.	Actual operating expenditure: $276.6 million compared with budget $279.5 million.	Variance less than 1%.
6.4	Council Works Program.	In 2008-09 total expenditure was $81.8 million compared to budget of $83.1 million. Expenditure included $8.1 million of unbudgeted additional work (abnormal expenditure).	Total value of works was $69.3 million compared with a budget of $87.7 million. This figurev includes multi-year projects. After adjustments, the value of works completed is $57.6 million. Thisrepresents an achievement of 95.8% to the adjusted budget.	After adjustments for abnormal expenditure and multi-year projects, 95% of plan has been achieved for 2008-09.
6.5	Rate of Investment Portfolio return.	Cash investment return: 6.51% compared with budget 6.44%.	Cash investment return: 6.45% compared with budget 6.15%.	Higher yield on investment than budgeted.
6.6 (VLGI)	All rates – average rates and charges per assessment (all rates)	$2,313	$2,263	Variance in average rates due to supplementary valuations and the council's approved annual rate increase, which was 3.5% in 2008-09.
6.7 (VLGI)	Residential rates - average rates and charges per residential assessment.	$921	$885	Variance in average rates due to supplementary valuations and the council's approved annual rate increase, which was 3.5% in 2008-09.
6.8 (VLGI)	Operating costs - average operating expenditure per assessment	$4,074	$3,993	Increase largely due to CPI.
6.9 (VLGI)	Capital expenditure - average capital expenditure per assessment.	$1,045	$909	Council works program received higher budget allocation in 2008-09.
6.10 (VLGI)	Infrastructure - infrastructure renewal %.	69%	67%	Council works program received higher budget allocation in 2008-09.
6.11 (VLGI)	Infrastructure - infrastructure renewal and maintenance %.	80%	71%	Council works program received higher budget allocation in 2008-09.
6.12 (VLGI)	Council works program received higher budget allocation in 2008–09.	$,1012	$1,184	Improved debt collection.
6.13 (VLGI)	Operating result per Assessment.	$384	$1,357	Net surplus was higher in 2007–08 due to contributed assets from North Melbourne and Kensington rezone.