When do I need to apply for my permit?
Requests must be received by the City of Melbourne no later five (5) working days before you require the permit. Bookings will not be accepted if the five (5) day criteria is not met. Once a booking is accepted, customers will be provided with a written confirmation and all fees must be received by 12 noon the working day before the service is required.
Where can’t I book a reserved bay?
Reserved parking cannot be booking in:
- Clearways (while they are operating)
- No Stopping areas
- Bus stops
- Construction zones
- Disabled persons’ parking bays
- narrow streets or lanes where it would prevent normal access for other traffic
- Taxi ranks
- Bourke Street Mall
- Swanston Street (between Flinders Street and LaTrobe Street)
I require a reserved bay for a truck. How many bays do I need to book?
If your reserved parking bay is for a truck then you will need to book a minimum of two bays.
I require a reserved bay for a bus. How many bays do I need to book?
If your reserved parking bay is for a normal sized bus then you will need to book a minimum of three bays.
Does GST apply to the reserving of parking?
Yes.
Can I cancel or amend my booking?
Yes, however cancellations or amendments must be received by 12 noon the previous working day before the reserved parking is required.
Can I extend my reserved parking?
Yes. Extensions will be granted provided the request is received by 12 noon the previous working day. This is also subject to availability and payment being received prior to the service being delivered.
How does the system work?
The parking is reserved by placing a sign over the existing parking signs. These signs will be padlocked so they cannot be removed. You must then park between these signs to be legally parked. At the end of the reserved time the signs will be removed. You must not remove the signs yourself.
What can I expect when I arrive at the reserved site?
Your reserved parking will be between clip-on signs over the existing parking signs.
If the area you have reserved does not have these signs then please contact the Permits and Approval team on (03) 9658 9658. You will then be directed to park in the next legally available parking bay.
What should I do if someone else is parked in my space?
You should immediately contact us on (03) 9658 9658 or after hours on (03) 9658 9638, quoting your permit number.
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