The City of Melbourne has established a car park accreditation scheme to raise the standard of safety in car parks. The scheme also recognises and rewards responsible practice and improvements to operational management, promoting safety and security of car parks and their patrons.
The Melbourne Car Park Accreditation Scheme is a joint initiative of the City of Melbourne and Victoria Police developed in consultation with car park operators. It is one of a range of community safety and wellbeing initiatives currently being implemented by the City of Melbourne to promote safe transport to and from the city.
How does the accreditation work?
The Melbourne Car Park Accreditation Scheme requires a demonstrated commitment to the safety and security of customers and their property through the maintenance of specific safety standards and the enhancement of operations through value added services, including:
• security
• physical amenity
• signage
• entry/exit
• ramps and internal circulation
• pedestrian movement
• parking for people with disabilities
• staff service
• other facilities
Only car parks which clearly demonstrate a commitment to the safety and security of customers and their property are accredited.
Car parks are assessed by an independent team using specific criteria and commitment to security and safety is rated on a star basis:
| ***** |
Superior safety and security conditions supported by value added services |
| **** |
Very good to excellent safety and security conditions |
| *** |
Satisfactory safety and security conditions |
| ** |
Needs improvement |
| * |
Needs significant improvement |
Accreditation is undertaken every three years to recognise continuous improvement and maintenance of the safety standards achieved.
The Melbourne Car Park Operators Forum
Car park operators meet quarterly to discuss issues pertinent to safety and security in Melbourne's car parks. Representatives at the meetings include Victoria Police, City of Melbourne and car park operators.
The forum also monitors the progress and viability of the Melbourne Car Park Accreditation Scheme. If you manage a car park in the Melbourne municipality and would like to become a member of the forum please contact City of Melbourne on (03) 9658 9658.
Accredited Car Parks
Car Parks accredited through the Melbourne Car Park Accreditation Scheme include:
| Star rating |
Car park |
| **** |
Arts Centre |
*****
|
City Square |
| **** |
Council House |
| ***** |
Crown Basement |
| **** |
Crown Multi-level |
| **** |
Elgin Street
|
| **** |
Eureka Tower |
*****
|
Federation Square |
| **** |
Freeway |
| *** |
Melbourne Central |
| ***** |
Melbourne Exhibition Centre |
*****
|
Melbourne Museum |
***
|
Riverside Quay |
***
|
Royal Lane |
***
|
Russell Place |
*****
|
South Wharf |
| **** |
Southern Cross |
Services
Services offered at accredited car parks vary and may include:
- Bike shed parking
- Toilet facilities
- On site security
- 24-hour support services
- Check accessibility of parking bays and toilets with the individual parking provider.
You should visit accredited car parks websites to clarify which car park best suits your needs.
Security
Security services at accredited car parks vary. Please contact your local car park operator to find out more about the security services provided.
Services may include:
- CCTV
- Foot patrols
- Operations maintenance services
- Security personnel on site (usually from 6am to 10.30am).
Disclaimer
Accreditation under the Melbourne Car Park Accreditation Scheme does not provide a guarantee or any certainty against crime occurring in and around a car park such as assault or property damage.
Accreditation guidelines and assessment
For more information and the car park assessment forms and guidelines, please download the documents below:
Melbourne Car Park Accreditation Scheme (PDF, 1.6Mb)
Melbourne Car Park Accreditation Scheme (Text only, 37kb)
Self Assessment Form (PDF, 3Mb) Please note this is a large file and may take time to download.
Self Assessment Form (Text only, 600kb)
Carpark Accreditation Guidelines (PDF, 4.1Mb) Please note this is a large file and may take some time to download.
Carpark Accreditation Guidelines (Text only, 329kb)
Official Assessment Form (PDF, 1.5Mb)
Official Assessment Form (Text only, 600kb)