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                    Accessibility

                    We are committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability.

                    To meet this commitment, we are working with an independent agency to advise on meeting the accepted worldwide standard, Level AA of the Web Content Accessibility Guidelines 2.0.

                    Accessibility features

                    This website displays correctly in modern standards-compliant browsers and incorporates accessibility features for people using screen readers and other assistive technologies.​

                    Responsive design

                    This website responds to the type of device being used, whether that is desktop computer, laptop, tablet or mobile phone, and displays content in the most effective way.

                    Changing te​xt size

                    You can change the size of the text on this website using your browser settings. Please refer to your browser help guide for how to use this feature.

                    Alternative formats

                    Documents and images on this website are provided with an appropriate text alternative, where possible.

                    Known issues

                    Downloadable documents

                    Documents on this website are presented as Portable Document Format (PDF) and/or accessible Microsoft Word (DOC). PDFs can be viewed in most browsers, or by using the free Adobe Acrobat Reader​. A free Microsoft Word Viewer is also available.

                    For technical and legal reasons, some documents cannot be provided in alternative formats. In such cases, contact details are provided for the supply of alternative formats.

                    Video and audio

                    Video and audio are used on this website. Where possible, transcripts are available for this content, to enable access for hearing-impaired visitors (as well as visitors without speakers or headphones).

                    Databases and online services

                    Some databases and online services accessed via this site do not meet current accessibility standards. We are working to address this. If you have difficulty accessing an online service or database, please contact us for assistance.​​

                    Request an alternative format

                    If you need help accessing our website or require information in an alternative format, please contact our customer service team by phone on 03 9658 9658 or via our contact form​.

                    Access and inclusion policies

                    More information about our commitment to access and inclusion can be found in our Melbourne for All People Strategy 2014–17.


                    This website accessibility statement is current as of January 2015.


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