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                    Website accessibility

                    We are committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability.

                    To meet this commitment, we are working towards meeting the accepted worldwide standard, Level AA of the Web Content Accessibility Guidelines 2.1.

                    Known issues

                    Downloadable documents

                    Documents on this website are presented as Portable Document Format (PDF) and/or accessible Microsoft Word (DOC). PDFs can be viewed in most browsers, or by using the free Adobe Acrobat Reader​. A free Microsoft Word Viewer is also available.

                    For technical and legal reasons, some documents cannot be provided in alternative formats. In such cases, contact details are provided for the supply of alternative formats.

                    Video and audio

                    Video and audio are used on this website. Where possible, transcripts are available for this content, to enable access for hearing-impaired visitors (as well as visitors without speakers or headphones).

                    Databases and online services

                    Some databases and online services accessed via this site do not meet current accessibility standards. We are working to address this. If you have difficulty accessing an online service or database, please contact us for assistance.​​

                    Request an alternative format

                    If you need help accessing our website or require information in an alternative format, please contact our customer service team by phone on 03 9658 9658 or via our contact form​.

                    Access and inclusion policies

                    More information about our commitment to access and inclusion can be found in our Council Plan.

                    This website accessibility statement is current as of 2018.

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