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What's on City of Melbourne

Community organisation training

The City of Melbourne provides free training for local community organisations to build their capacity to better manage and run their organisations.

General information
Current training opportunities
Feedback on training program
Other community training opportunities

General information


To be eligible to attend this training you must be from:

  • a not-for-profit community organisation
  • an organisation that is located in or provides services to City of Melbourne community.

Who should attend

Community organisation representatives (committee members, workers and volunteers) that have limited experience in the areas of topics offered are encouraged to attend, for example sports clubs, multicultural groups, resident groups, service organisations and arts organisations and agencies.




Multicultural Hub, 506 Elizabeth St, Melbourne Victoria 3000 (opposite Queen Victoria Market)


Bookings are essential as participant numbers to all sessions are limited. People who have not booked will not be allowed entry.

There is a maximum of two (2) participants per organisation per course.

If there is not adequate interest in the sessions they may be cancelled. If there is adequate interest there may be additional sessions held.

If sessions are full, you will be placed on a waiting list.

Cancellations are essential as sessions do fill – you can send a delegate in your place. Cancellations must be made at least 24 hours before the session is held.

Failure to attend a session that you have booked for will mean that future bookings from your organisation will automatically be placed on the waiting list.



Please include in your email:

  • the name and date of the training session you wish to attend
  • your full name
  • contact phone number
  • which organisation you represent
  • the suburb in which your organisation is located.

Phone:  03 9658 9901

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Current training opportunities

Establishing a volunteer program

If you are just getting started, this training can guide you through all aspects of establishing a successful volunteer program, including how to recruit, manage and retain volunteers; best practice in volunteer program management; and legal and regulatory obligations around volunteering.

Workshop aims:

  • Understand the risks and benefits when engaging volunteers
  • Become familiar with a framework for establishing a successful volunteer program
  • Understand how the national standards can help direct your program
  • Learn handy tools for starting your volunteer program

Presented by: Volunteering Victoria
Date: Tuesday 24 June 2014, 9am to 5pm

Recruiting and retaining volunteers

How can you compete in the increasingly tight market for volunteers?  Or encourage people to volunteer more of their time?   What about recruiting Gen Y’s?  And, once you’ve got them, what’s the key to making them want to stay? With volunteering rates decreasing and people volunteering less time and with less flexibility, volunteer-involving organisations cannot afford to ignore these questions. 

Workshop aims:

  • Understand recruitment and retention in line with the National Standards for Involving Volunteers in Not for Profit Organisations
  • Develop your own comprehensive recruitment channels
  • Learn strategies for recruitment and retention for any demographic
  • Develop positive networks

Presented by: Volunteering Victoria
Date: Tuesday 15 July 2014, 9.30am to 12.30pm

Inducting and orientating volunteers

A crucial point in a volunteer’s experience, induction and orientation sets the tone for the volunteering relationship.  This session provides a step-by-step guide to the essential elements of induction and orientation, leaving participants with a best- practice model they can adapt and implement.

Workshop aims:

  • Understand orientation in line with National standards for Involving Volunteers In Not for Profit Organisations
  • Learn basic training principles
  • Develop your own orientation / induction plan
  • Develop positive networks

Presented by: Volunteering Victoria
Date: Tuesday 22 July 2014, 9.30am to 12.30pm

Managing volunteers

Organisations that invest in managing their volunteers will get the most out of them – both in performance and commitment. Participants in this session will learn practical approaches to performance management, as well as methods for managing conflict.

Workshop aims:

  • Become familiar with a possible framework for managing volunteers
  • Understand the importance of performance management
  • Learn which tools can be utilised by managers of volunteers for performance management
  • Understand how to deal with conflict

Presented by: Volunteering Victoria
Date: Tuesday 29 July 2014, 9.30am to 12.30pm

Creating an effective board

This workshop provides a detailed overview of the specific duties and responsibilities required for good governance, which contribute to a successful non-profit board. It will help your Board to assess their performance and ensure they are legally compliant.

Topics covered include:

  • The role of the board or committee of management
  • Relationships between board or management committee and staff
  • Running successful meetings (including the AGM)
  • Future proofing and succession planning
  • Monitoring and accountability
  • Managing conflict and change
  • Essential policies and procedures
  • The hierarchy of organisational planning - the strategic plan, business plan, risk management plan and people plan

Presented by: Matrix on Board

Date: Tuesday 12 August 2014, 9.00am to 5.00pm

Weaving your Web – Online Essentials and Planning Your New Website

No modern community group can afford to stay on the wrong side of the digital divide. In our low-jargon, highly practical and entertaining session, participants learn how to improve their Web 1.0 presence, embrace Web 2.0 possibilities and use their newfound online savvy to win friends and raise money for their community group. 

Topics covered include:

  • Web 1.0 Writing for online vs print
  • How and why you should use YouTube, Animoto, Facebook, Survey Monkey, MySpace and Twitter
  • How to set the expectations for your new site
  • How to brief and choose designers, developers and copywriters
  • Ways to reduce costs and development time
  • How to select your bells and whistles – photo galleries,  shopping carts, automated membership  renewal software, online donations, online video, polls and blogs

Presented by: Brett de Hoedt, Hootville
Date: Thursday 21 August 2014, 9.00am to 5.00pm

Media Secrets for Community Groups and Marketing your Organisation

Marketing and media are central to any attempt to change hearts and minds, to raise money and find regular donors, and to influence, organise and lobby. It’s a task no community group can afford to avoid or leave to chance.  Learn how best to get your message across and how to use positive media coverage to open doors to new members, new supporters, fundraising opportunities and support for their cause. 

Topics covered include:

  • What the media want
  • How to find new media opportunities
  • How to identify your audience
  • How to write media releases (and why this is a waste of time) 
  • How to make your events more  media friendly
  • Identifying your target markets
  • Promoting your organisation
  • Resources available – where to go for help

Presented by: Brett de Hoedt, Hootville
Date: Thursday 11 September 2014, 9.00am to 5.00pm

Feedback on the community training program

If you have any ideas for training that you would like us to know about, please email your suggestion to

To keep informed about new training sessions, sign up to the Strengthening Communities e-newsletter.

Other community training opportunities

You can find other community training opportunities at:

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