What tourism opportunities can I volunteer for in the City of Melbourne?
The City of Melbourne recruits volunteers to provide face to face information for the following programs:
- Melbourne Visitor Centre at Federation Square
- Melbourne Visitor Booth in the Bourke Street Mall,
- Melbourne City Ambassadors
What type of person is best suited to the City of Melbourne tourism volunteer program?
The City of Melbourne welcomes invitations from all prospective volunteers. Places are limited and prospective volunteers must participate in a selection process based around the following criteria. Volunteers must be:
- passionate about Melbourne
- customer service focussed
- computer literate
- available for one four-hour shift (either morning or afternoon) each week for a minimum of one year
- team players who love engaging with people
- flexible and willing to assist with additional shifts when needed
- keen to demonstrate a commitment to the City of Melbourne’s values.
What is the volunteer recruitment process?
The City of Melbourne generally recruits for tourism volunteers twice a year. Opportunities are advertised at the City of Melbourne's recruitment site and applications must be completed online.
Group interviews are then conducted and successful applicants undertake a training program.
Permanent volunteer placements are offered after a three month trial period.
Is training provided?
Extensive training is provided to all volunteers from induction (which takes around three months) to ongoing on-the job mentoring and professional development. Volunteers must complete all components of training successfully before they become an official City of Melbourne tourism volunteer.
What is the time commitment required?
Volunteer shifts are typically four hours each week, but may vary. Volunteers are asked to commit to at least one year of volunteering Periodically, volunteers are also asked to assist with additional shifts when there is a shortfall in the volunteer roster.
Is a uniform supplied?
Volunteers are supplied with some uniform items, including a shirt, vest, jacket, cap or hat and / or a scarf. Volunteers wear their own trousers / skirts and footwear.
How do I apply?
The City of Melbourne generally recruits for tourism volunteers twice a year. Opportunities are advertised on www.melbourne.vic.gov.au and applications must be completed online.
If you would like to receive an email advising you of the next recruitment intake, please email tourism@melbourne.vic.gov.au
Further information
For more information about becoming a tourism volunteer, please contact us online.
Other City of Melbourne volunteering opportunities
Cooks' Cottage: please visit www.cookscottage.com.au.
For other volunteering opportunities, see national volunteer recruitment website Go Volunteer.
Return to Volunteering with Tourism Melbourne