The City of Melbourne is available to assist you with your queries or requests for information.
Please contact us if you:
Please note: If your enquiry is about a parking infringement, please go to How to contest fines.
You can contact us in the following ways:
Fill in our online form.
Internet relay users connect to the National Relay Service then ask for 03 9658 9658.
Our Customer Service representatives are available 7.30am to 6pm, Monday to Friday on +61 3 9658 9658.
The City of Melbourne is now National Relay Service-friendly. The TTY number (03 9658 9461) advertised on existing City of Melbourne publications is now no longer available. If you are deaf, hearing-impaired, or speech-impaired, we ask that you call us via the National Relay Service:
Teletypewriter (TTY) users phone 133 677 then ask for 03 9658 9658.
Speak & Listen users phone 1300 555 727 then ask for 03 9658 9658.
Our Multilingual Information lines telephone service offers assistance to people from a non-English speaking background. Visit Translation services.
You can send a fax to +61 3 9654 4854.
Customer Relations Team
City of Melbourne
GPO Box 1603
Melbourne VIC 3001
Visit the Customer Service desk at the Melbourne Town Hall - Administration Building, 120 Swanston Street Melbourne. We are open from 7.30am to 5pm, Monday to Friday (public holidays excluded).
Whilst we will attempt to assist on Social Media channels such as Twitter, Google+, Facebook etc. for simple questions or issues, please note that many matters cannot be resolved on these channels.
Most issues require far more detail than is possible or able to be supplied on these channels. It is also our policy to respect the privacy of information shared with us. The City of Melbourne views the protection of your privacy as an integral part of its commitment towards complete accountability and integrity in all its activities and programs.
A tweet may appear to be convenient for some, but not all issues can be resolved in 140 characters, Nor is it appropriate to expect us to resolve all matters with limited information or ability to investigate or respond appropriately.
Please help us resolve matters effectively by using the contact methods noted on this page, which will allow us to log issues effectively, assign, track, and follow up with you, and close issues to the best of our ability by using these methods.
Contacting us anonymously
Where possible, you have the option of not identifying yourself when entering into a transaction with the City of Melbourne.
However, there may be instances where this is not feasible. For example, there is no requirement for an individual to identify themselves if they just want to report an incident (e.g. a toilet block maintained by City of Melbourne requires cleaning).
However, if an individual contacts the City of Melbourne because they want a new rubbish bin – we are unable to provide the new bin without knowing the person’s name and address.
Evaluating and improving our performance
As part of our commitment to customer service, we may periodically invite you to provide feedback about your experience via a survey. Any survey is voluntary and you do not have to participate.