The City of Melbourne is available to assist you with your queries or requests for information.
Please contact us if you:
Please note: If your enquiry is about a parking infringement, please go to How to contest fines.
You can contact us in the following ways:
Fill in our online form.
Internet relay users connect to the National Relay Service then ask for 03 9658 9658.
Our Customer Service representatives are available 7.30am to 6pm, Monday to Friday on +61 3 9658 9658.
The City of Melbourne is now National Relay Service-friendly. The TTY number (03 9658 9461) advertised on existing City of Melbourne publications is now no longer available. If you are deaf, hearing-impaired, or speech-impaired, we ask that you call us via the National Relay Service:
Teletypewriter (TTY) users phone 133 677 then ask for 03 9658 9658.
Speak & Listen users phone 1300 555 727 then ask for 03 9658 9658.
Our Multilingual Information lines telephone service offers assistance to people from a non-English speaking background. Visit Translation services.
You can send a fax to +61 3 9654 4854.
Customer Relations Team
City of Melbourne
GPO Box 1603
Melbourne VIC 3001
Visit the Customer Service desk at the Melbourne Town Hall - Administration Building, 120 Swanston Street Melbourne. We are open from 7.30am to 5pm, Monday to Friday (public holidays excluded).